Certificate IV in Credit Management (FNS40111)
Who should enrol
This qualification is for individuals working in retail financial services environments such as banks and credit unions. Specific roles may include:
- credit/lending officer
- credit controller
- customer service officer
- credit analyst
- reconciliation officer
Entry requirements
There are no minimum entry requirements for this qualification.
Qualification outcomes
Upon successful completion this qualification, you will be able to:
- understand how to analyse client needs and deliver customer solutions
- undertake credit analysis
- understand and sell financial products
- resolve client disputes
- manage professional responsibilities
Competencies
To view the competencies you will achieve through successful completion of this qualification, download the Competency List.
Industry recognition
Successful completion of this qualification addresses the requirement of RG206 for responsible managers to hold a credit industry qualification to at least Certificate IV level. For credit representatives, it will satisfy the stated expectation of RG206 that representatives be suitably qualified to perform their role. For more information visit www.asic.gov.au.
Employability skills
Employability Skills are embedded in training and assessment and information relevant to your qualification can be obtained by visiting the Employability Skills website and keying in the national code - FNS40111.
Recognition & exemptions
You may be entitled to gain an exemption into this qualification based on your previous study, work experience or a combination of both. To do this you need to submit evidence that demonstrates you have already met the requirements of the subjects through other means, including:
Refer to the Recognition Policy for further information.
Qualification overview
To achieve this qualification, you must successfully complete one subject which includes three topics:
- Developing self-management skills and professional knowledge
- Evaluating and processing the credit application
- Providing service and resolving problems
Delivery
Our flexible delivery options give you control over how and when you study and let you choose the level of support you need.
This qualification is delivered via self-study. Study manuals are available in both hard copy and e-book formats.
These delivery modes are supported by an online learning portal, KapLearn. Through KapLearn you can access additional study resources including supplementary learning modules, media, practice activities and an online tutor.
Assessment
To complete the subject, you must successfully complete:
- 1 multiple choice closed-book exam
- 1 project
If you are unsuccessful in an assessment (Not yet competent), you will have the opportunity to:
- Resubmit your project (once)
- Resit the exam (twice)
Please see the Assessment Policy for further details.
Duration & timeframes
A typical study commitment is 60 hours for all topics but this may vary depending on your capacity for study.
You have 12 weeks from the time of enrolment to successfully complete the three topics and related assessment tasks with set completion timeframes for each assessment. Specific deadlines will be communicated at the point of enrolment. No extensions to the study period will be granted.
Fees*
- Self-study - $795
Refer to the fees document for additional study-related fees.
Continuing professional development (CPD)
If you are a responsible manager of credit representative, your licensee must determine the necessary CPD requirements for you, based on the scope and complexity of your role.
Maintain and enhance your technical knowledge and personal skills through Kaplan’s flagship online product, Ontrack.
Further information & enrolment
Call 1300 662 203
Enrol online or download an enrolment form
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* No GST applicable. Fees valid until 31 December 2013.