Introduction to Banking in Australia

The Australian banking sector dominates the Australian financial system with large Australian banks accounting for 70% of total banking sector assets. Regional banks have grown in importance, and along with non-bank lenders, finance companies, credit unions and foreign banks, compete for business traditionally in the domain of the large banks. As the population ages and banks look to diversify their income and lower their reliance on the credit cycle, wealth management has become a key focus.

This valuable short course explores the Australian banking sector, the environment in which it operates and the major influences that have an impact on its performance.

Who should attend?

• New staff entering the banking sector in a variety of roles across lending, customer support, tellers and operational staff, in particular for retail banks
• Support staff working in the banking sector in customer service, marketing, IT and call centres.

What will I learn?

• You will gain an understanding of the environment and key participants in the banking sector in Australia
• You will be able to describe the key functions of the banks and the major regulators
• You will also be able to identify current regulatory issues and their impact on the banking sector as well as key trends and value drivers that impact upon the banking sector.

What topics will be covered?

• the banking environment today, the economy, the financial system and key participants
• key functions of a bank and trends and value drivers in the banking sector
• recent regulatory developments and the regulatory environment in Australia
• customer satisfaction, customer segments, products and services.

How to register

In-house workshops:

Our workshops can be customised and delivered at your premises giving you access to the training you need, when you need it. For more information or to discuss your training needs, please call 1300 728 505 or via email corporatesolutions@kaplan.edu.au.

Public courses held at Kaplan Professional:

How to register? Please check our Calendar of Short Courses to see if the course you wish to attend is scheduled in your region. If it is scheduled in your region, click the relevant course name and follow the prompts.

Expressions of Interest: We can schedule workshops for small groups at mutually suitable times at Kaplan Professional. If you are interested in attending a workshop, please complete an Expression of Interest form to enable us assess the level of interest for that course. We will then place your name on our waiting list for that particular course and will contact you as soon as we have received sufficient interest to run the course. (A minimum of 8 participants is required to run a course.) Scheduled courses may then be open to the public.

For more information, please call 1300 527 526 or email pdmail@kaplan.edu.au.

* The PD points quoted here are intended to be used as a guide only. Your Compliance Manager or Professional Body may assess this program according to their own guidelines. To receive PD points please take this course outline to your Compliance Manager or Professional Body for accreditation.

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