Topics Subject Topic DGI1 General Insurance Fundamentals Topic 1: General insurance and the financial services industry Topic 2: General insurance products and services Topic 3: Work well with clients DGI2 Provide Tier 1 General Insurance Personal Advice Topic 1: The financial services industry Topic 2: General insurance products Topic 3: Work well with clients Topic 4: Managing disputes Topic 5: Tier 1 general advice — adviser skills Topic 6: Tier 1 personal advice — adviser skills DGI3 Client Relationship and Risk Topic 1: Working well with clients Topic 2: Developing a professional insurance network Topic 3: Risk assessment for client 1 Topic 4: Risk assessment for clients 2 DGI4 Measuring Client Needs Topic 1: Product research for client risks 1 Topic 2: Product research for client risks 2 Topic 3: Underwriting and risk rating Topic 4: Complex underwriting decisions DGI5 Sales and Claims Management Topic 1: Advanced selling skills 1 Topic 2: Advanced selling skills 2 Topic 3: Complex claims 1 Topic 4: Complex claims 2 Units of Competency The 12 units of competency are awarded for the successful completion of the qualification; 2 core and 10 electives. For information on the units of competency see the Subject Outlines in the Course Overview tab.
Language, Literacy and Numeracy (LLN) requirements This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au. Computing requirements Recommended browsersYou can access KapLearn using any of the browsers below, but it runs best on the latest versions: Firefox 3 or later Chrome 4 or later Safari 3 or later Internet Explorer You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan’s online learning system, try using another browser. Browser settings and supportFor the best user experience at Kaplan’s online learning system, select the following browser settings: enable cookies enable JavaScript do not block pop-up windows Audio recording app You will need to use a free or paid audio-recording app on your phone, tablet or computer to record and submit your oral assignment. Most devices come with a free built-in audio/voice-recording app. More information should be available in your device manual or on the device manufacturer’s website. Below are help links for some popular devices. Apple iOS Apple (mac OS) Samsung (Android) HTC (Android) Windows 10 Skill requirements To successfully complete this qualification, individuals will require basic computing skills. This may include: saving and editing Microsoft Office documents researching, accessing and searching the internet downloading and saving documents from websites uploading documents through websites making an audio recording using a smartphone, tablet or computer participating in online discussions
FNS51115 Diploma of General Insurance Download a brochure IMPORTANT: This qualification has been impacted by recent changes announced by the Australian Skills Quality Authority (ASQA). As a result, the final date Kaplan Professional will accept assessment submissions is 2 October 2021. This means you may not receive the full maximum duration advertised for this qualification and/or may not be able to access one or more extensions that might otherwise have been available to you under Kaplan Professional’s vocational education extension policy. It is essential all students review the information here to understand what this means for you before proceeding with your enrolment. If you enrol, it will be taken that you have read and understood this information. Course overviewSubject informationFeesDuration Entry requirementsEnrolment information AssessmentPoliciesIndustry recognition Course overviewNo longer available for new student enrolments. The FNS51115 Diploma of General Insurance is for those who want to get ahead in the general insurance industry. Individuals will learn about the financial services industry, general insurance products, managing disputes, adviser training for Tier 1 general insurance products, industry professional relationships with clients, compliance, resilience, networking, referral business, complex risk assessments for clients, product research, underwriting portfolios, underwriting for complex client risks, piloting a sales strategy for a distribution channel, and complex insurance claims. After extensive industry consultation, three of the subjects include progressive assessment with coaching feedback and a comprehensive case study, which includes organisational profiles and character profiles. The characters have job roles as clients, general insurer employees, insurance brokers, and external specialists. Individuals are given the opportunity to see a holistic view of general insurance as they apply technical solutions to complex problems, research, use initiative, and evaluate their own work. Online self-study DGI1 General insurance fundamentals DGI2 Provide Tier 1 general insurance personal advice DGI3 Client relationship and risk DGI4 Measuring client needs DGI5 Sales and claims management For more information, please see the subject outlines below: DGI1 General insurance fundamentals DGI2 Provide Tier 1 general insurance personal advice DGI3 Client relationship and risk DGI4 Measuring client needs DGI5 Sales and claims management Subject informationNo longer available for new student enrolments. Learning outcomes Demonstrate understanding of the role and compliance responsibilities of a Tier 1 adviser in the Australian financial services industry Identify general insurance products and services, and who they are suitable for Propose continuous improvements based on client feedback Provide general advice and personal advice for Tier 1 personal sickness and accident insurance Explain the features, benefits and risks of the Tier 1 general insurance product Develop and secure professional relationships in a professional network Prepare an action plan for developing personal resilience Apply a consultative approach with stakeholders in a risk assessment Apply the risk management process for clients with complex risk exposures Conduct product research, interpret information gathered and justify recommendations Review the performance of an underwriting portfolio and propose remedial action Compare and contrast distribution channels for general insurance products and services Develop, pilot and evaluate a sales strategy for a distribution channel Analyse, evaluate and determine settlement options for complex or non-routine claims Topics SubjectTopic DGI1 General Insurance FundamentalsTopic 1: General insurance and the financial services industry Topic 2: General insurance products and services Topic 3: Work well with clients DGI2 Provide Tier 1 General Insurance Personal AdviceTopic 1: The financial services industry Topic 2: General insurance products Topic 3: Work well with clients Topic 4: Managing disputes Topic 5: Tier 1 general advice — adviser skills Topic 6: Tier 1 personal advice — adviser skills DGI3 Client Relationship and RiskTopic 1: Working well with clients Topic 2: Developing a professional insurance network Topic 3: Risk assessment for client 1 Topic 4: Risk assessment for clients 2 DGI4 Measuring Client NeedsTopic 1: Product research for client risks 1 Topic 2: Product research for client risks 2 Topic 3: Underwriting and risk rating Topic 4: Complex underwriting decisions DGI5 Sales and Claims ManagementTopic 1: Advanced selling skills 1 Topic 2: Advanced selling skills 2 Topic 3: Complex claims 1 Topic 4: Complex claims 2 Units of Competency The 12 units of competency are awarded for the successful completion of the qualification; 2 core and 10 electives. For information on the units of competency see the Subject Outlines in the Course Overview tab. FeesNo longer available for new student enrolments. SubjectsPrice Full qualificationDGI1, DGI2, DGI3, DGI4 and DGI5$2410 (GST exempt) Subjects purchased separatelyDGI1 General Insurance Fundamentals $315 (GST exempt) DGI2 Provide Tier 1 General Insurance Personal Advice $315 (GST exempt) DGI3 Client Relationship and Risk$593 (GST exempt) DGI4 Measuring Client Needs$593 (GST exempt) DGI5 Sales and Claims Management$594 (GST exempt) Tier 2 General Insurance Personal Advice is not an entry requirement for the diploma.The diploma does not accredit you for Tier 2 General Insurance Personal Advice. An adviser job role will require Tier 2 to provide advice on the majority of general insurance products. For additional study-related fees, please click here. Duration No longer available for new student enrolments. Individuals have a total of: 60 weeks to complete the learning and assessment requirements for FNS51115 Diploma of General Insurance, from their initial activation date. An additional four (4) weeks resubmission time per subject– If an individual reaches the end of their initial enrolment period and has been deemed not yet competent in one or more assessment items, then an additional 4 weeks will be granted, provided the individual attempted all assessment tasks during the initial enrolment period. There is no fee for this extension. Therefore, if an individual completes the learning and assessment, and the resubmission time in every subject is granted, the duration will be 80 weeks. The subject breakdown for this course is below: SubjectsDuration DGI1 General Insurance Fundamentals12 weeks course work 4 weeks resubmission time as outlined above DGI2 Provide Tier 1 General Insurance Personal Advice12 weeks course work 4 weeks resubmission time as outlined above DGI3 Client Relationship and Risk12 weeks course work 4 weeks resubmission time as outlined above DGI4 Measuring Client Needs12 weeks course work 4 weeks resubmission time as outlined above DGI5 Sales and Claims Management12 weeks course work 4 weeks resubmission time as outlined above The amount of training for this course may be up to 15 hours per week. The amount of training is the hours an individual can expect to spend to complete their course work and assessments. In addition to the amount of training, individuals who are new to industry or vocational training could need up to 5 hours per week known as unsupervised hours. These additional hours are for study skills or further research. For example, an individual not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training. Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week. If a student applies for extensions beyond the 80 week completion timeframe or is granted special consideration, the maximum period of time to complete this qualification is two years from the qualification activation date. If enrolling in single subjects with the intention of completing a qualification, the two year timeframe is calculated from the initial activation date of the first subject. Additional study-related fees apply to formal extensions and re-enrolments. Please refer to the Vocational Education Fees schedule found here. Please also refer to the Vocational Education and Training (VET) Enrolment Terms and Conditions here or the Student Handbook here for important information on: Subject activation and completion timeframes Extensions Subject re-enrolment Entry requirementsNo longer available for new student enrolments. Educational Requirements There are no entry requirements. However, it is recommended that individuals complete Tier 2 General Insurance General Advice for underpinning knowledge. It is also recommended that individuals are working in the insurance industry. Individuals are required to be aged 18 years or older to enrol in this course. Individuals who are in Australia on a student visa are unable to enrol in this course. If you’re in Australia on a visa and wish to enrol, you need to ensure you’re enrolling in accordance with the study conditions of your visa. Language, Literacy and Numeracy (LLN) requirements This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au. Computing requirements Recommended browsersYou can access KapLearn using any of the browsers below, but it runs best on the latest versions: Firefox 3 or later Chrome 4 or later Safari 3 or later Internet Explorer You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan’s online learning system, try using another browser. Browser settings and supportFor the best user experience at Kaplan’s online learning system, select the following browser settings: enable cookies enable JavaScript do not block pop-up windows Audio recording app You will need to use a free or paid audio-recording app on your phone, tablet or computer to record and submit your oral assignment. Most devices come with a free built-in audio/voice-recording app. More information should be available in your device manual or on the device manufacturer’s website. Below are help links for some popular devices. Apple iOS Apple (mac OS) Samsung (Android) HTC (Android) Windows 10 Skill requirements To successfully complete this qualification, individuals will require basic computing skills. This may include: saving and editing Microsoft Office documents researching, accessing and searching the internet downloading and saving documents from websites uploading documents through websites making an audio recording using a smartphone, tablet or computer participating in online discussions Enrolment information No longer available for new student enrolments. Enrolment You may enrol into this course at any time and being studying immediately on enrolment. Enrol now > Delivery This course is delivered online. Kaplan Professional’s online learning portal, KapLearn, enables the provision of innovative, interactive learning resources and support. KapLearn can be accessed anywhere at any time using a computer or mobile device with internet access. KapLearn is the access point for subject notes, supplementary learning material, practice activities and assessments. KapLearn is also the access point for ongoing support. The ‘Ask Your Tutor’ forum provides continuous technical support from subject matter experts. For the subjects Client Relationship and Risk, Measuring Client Needs and Sales and Claims Management, there is a comprehensive case study, which includes characters in client, general insurance, insurance broking and specialist job roles. Individuals are given the opportunity to see a holistic view of general insurance as they apply technical solutions to complex problems, research, use initiative, and evaluate their own work. Progression It is recommended individuals complete the courses and subjects in sequential order. DGI1 General Insurance Fundamentals DGI2 Provide Tier 1 General Insurance Personal Advice DGI3 Client Relationship and Risk DGI4 Measuring Client Needs DGI5 Sales and Claims Management Recognition of Prior Learning (RPL) Individuals may be able to obtain Recognition of Prior Learning (RPL) for a Kaplan award subject based on their previous study and/or work experience. To do this, individuals must submit evidence that demonstrates they have already met the requirements of the subject through these other means. Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials. To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page. AssessmentNo longer available for new student enrolments. Assessment The assessments for each subject are listed below. Units of competency are co-assessed by topic within subjects, as listed in ‘Units of competency’. SubjectAssessmentsDetail DGI1 General Insurance Fundamentals1 ExamSupervised, open book multiple choice examination, four (4) attempts. 1 Written and Oral AssignmentWritten and oral assignment – two (2) attempts • Written - short answer questions, case studies • Oral - Oral questions/role plays/presentation. The mode of oral assessment is by audio recording. As part of the course requirements, individuals will need to find a volunteer to assist with their role play in the oral assignment. DGI2 Provide Tier 1 General Insurance Personal Advice1 ExamSupervised, open book multiple choice examination, four (4) attempts. 1 Written and Oral AssignmentWritten and oral assignment – two (2) attempts • Written - short answer questions, case studies • Oral - Oral questions/role plays/presentation. The mode of oral assessment is by audio recording. As part of the course requirements, individuals will need to find a volunteer to assist with their role play in the oral assignment. DGI3 Client Relationship and Risk1 AssignmentProgressive assessment. Case study questions and short answer questions. 1 Oral AssessmentCompletion of role plays over the phone with their assessor to demonstrate oral skills at week 12. DGI4 Measuring client needs1 AssignmentProgressive assessment. Case study questions and short answer questions. 1 Oral AssessmentCompletion of role plays over the phone with their assessor to demonstrate oral skills at week 12. DGI5 Sales and Claims Management1 AssignmentProgressive assessment. Case study questions and short answer questions. 1 Oral AssessmentCompletion of role plays over the phone with their assessor to demonstrate oral skills at week 12. Individuals may attempt the exam and/or submit their assignment at any time if they believe they are adequately prepared. Individuals will receive personal reminder emails as they approach their assessment deadlines. Individuals must be deemed competent in all assessment items, including demonstrating competency in all of the exam questions, in order to be awarded their qualification or course. The topics and the assessment in subjects DGI3, DGI4 and DGI5 encompass a comprehensive case study with characters in client, insurer, broker, and external specialist roles. The organisations and their risk exposures will develop and change throughout the course. Subjects DGI3, DGI4 and DGI5 have progressive assessment which includes the following: Optional feedback at weeks 3, 6 and 9 – individuals may submit part of their assignment and receive feedback in KapLearn before the final submission Optional coaching phone call at weeks 3, 6 and 9 – individuals may request a phone call from a coach with their optional submission Final assignment – submitted at week 12 for grading Oral assessment – role play over the phone, at week 12 with assessor for 15 to 30 minutes To learn more about what to expect when completing an oral assignment using audio please click here. Individuals who complete the qualification will receive a qualification certificate. PoliciesNo longer available for new student enrolments. Student policies Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support. Terms and Conditions Click here to access our terms and conditions. Refund Policy Access our refund policy Industry recognition No longer available for new student enrolments. Industry recognition If you wish to apply for CPD points so your Kaplan Professional insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency.
IMPORTANT: This qualification has been impacted by recent changes announced by the Australian Skills Quality Authority (ASQA). As a result, the final date Kaplan Professional will accept assessment submissions is 2 October 2021. This means you may not receive the full maximum duration advertised for this qualification and/or may not be able to access one or more extensions that might otherwise have been available to you under Kaplan Professional’s vocational education extension policy. It is essential all students review the information here to understand what this means for you before proceeding with your enrolment. If you enrol, it will be taken that you have read and understood this information.
Topics SubjectTopic DGI1 General Insurance FundamentalsTopic 1: General insurance and the financial services industry Topic 2: General insurance products and services Topic 3: Work well with clients DGI2 Provide Tier 1 General Insurance Personal AdviceTopic 1: The financial services industry Topic 2: General insurance products Topic 3: Work well with clients Topic 4: Managing disputes Topic 5: Tier 1 general advice — adviser skills Topic 6: Tier 1 personal advice — adviser skills DGI3 Client Relationship and RiskTopic 1: Working well with clients Topic 2: Developing a professional insurance network Topic 3: Risk assessment for client 1 Topic 4: Risk assessment for clients 2 DGI4 Measuring Client NeedsTopic 1: Product research for client risks 1 Topic 2: Product research for client risks 2 Topic 3: Underwriting and risk rating Topic 4: Complex underwriting decisions DGI5 Sales and Claims ManagementTopic 1: Advanced selling skills 1 Topic 2: Advanced selling skills 2 Topic 3: Complex claims 1 Topic 4: Complex claims 2 Units of Competency The 12 units of competency are awarded for the successful completion of the qualification; 2 core and 10 electives. For information on the units of competency see the Subject Outlines in the Course Overview tab.
Language, Literacy and Numeracy (LLN) requirements This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au. Computing requirements Recommended browsersYou can access KapLearn using any of the browsers below, but it runs best on the latest versions: Firefox 3 or later Chrome 4 or later Safari 3 or later Internet Explorer You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan’s online learning system, try using another browser. Browser settings and supportFor the best user experience at Kaplan’s online learning system, select the following browser settings: enable cookies enable JavaScript do not block pop-up windows Audio recording app You will need to use a free or paid audio-recording app on your phone, tablet or computer to record and submit your oral assignment. Most devices come with a free built-in audio/voice-recording app. More information should be available in your device manual or on the device manufacturer’s website. Below are help links for some popular devices. Apple iOS Apple (mac OS) Samsung (Android) HTC (Android) Windows 10 Skill requirements To successfully complete this qualification, individuals will require basic computing skills. This may include: saving and editing Microsoft Office documents researching, accessing and searching the internet downloading and saving documents from websites uploading documents through websites making an audio recording using a smartphone, tablet or computer participating in online discussions
