We’re here to support you

As we all respond to the challenges of COVID-19, supporting our community of students and clients has never been more important.

Kaplan Professional would like to share some measures we’ve introduced to support you with your studies during these challenging times.

We look forward to continuing to share more of these with you in the coming weeks.

All our employees are working remotely and we’re fully operational. We have a robust infrastructure in place, enabling us to operate in a seamless and efficient manner, while providing the best support we can.

Kaplan Professional’s office hours are Monday to Friday – 8:30 AM to 5:30 PM (AEST) and our team can still be contacted via phone or email.

Higher education enquiries | 1300 135 798 | studentadvice@kaplan.edu.au

Vocational education enquiries | 1300 662 203 | mail@kaplan.edu.au

Ontrack (CPD) enquiries | 1300 527 526 | pdmail@kaplan.edu.au

We’re pleased to advise we have now introduced online proctored exams. This means higher education students can now sit their exam in their own home or office on a computer or laptop. Our first priority is the health and wellbeing of our students and employees, so we’ve introduced online exams to ensure you have the freedom and flexibility to complete your subject without having the need to attend a designated exam venue or arrange an external exam with an independent supervisor.

We’re also looking to implement similar technology for our vocational education students. We look forward to sharing more updates in the coming weeks.

You may find our exam FAQs useful. Click here to learn more.

With many students adjusting to an unfamiliar environment, while balancing professional and personal commitments, Kaplan Professional wants to ensure we provide you with the support you need to get your Study Period off to the best possible start.

Kaplan Professional will now be offering four weeks of early access. In addition to your subject content, you’ll also be able to access your assessments three weeks earlier for Study Period 1, 2021 (normally available on the first day of the study period). This will ensure you can familiarise yourself with your subject content and make a head start on your studies, while being empowered to plan your schedule ahead of time.

Kaplan Professional is committed to increasing our academic support for those students who need it. We’ve increased the one-to-one tutor sessions across most of our core subjects.

This means you can book your own time to speak with a tutor on Zoom for up to 15 minutes. You can use this time to seek more clarification on assessments, resolve any issues, or discuss certain theories and concepts in more detail.

A selection of times are available throughout the day and may be booked in your Kaplearn subject room. Subjects with one-to-one tutor sessions in Study Period 1 include:

Financial Planning

  • FPC001B Economic and Legal Context for Financial Planning
  • FPC002B Ethics and Professionalism in Financial Advice
  • FPC003 Superannuation and Retirement Advice
  • FPC004 Insurance Advice
  • FPC005 Estate and Succession Planning
  • FPC006 Tax and Commercial Law for Financial Planning
  • FPC007B Client Engagement Skills 
  • FPC008 Investment Advice
  • KAP001 Research Project*

Applied Finance

  • FIN101 Financial Markets and Economic Principles
  • FIN102 Regulation, Ethics and Risk Management
  • FIN103 Financial Analysis and Valuation

*Also applies to Applied Finance students

To encourage a stronger sense of community and mutual support during these testing times, when many students are isolated and working remotely, we’re pleased to advise we’ll implement regular online study group sessions via Zoom. This means you can now discuss your studies with your industry peers, while connecting on a personal level.

After trialling these in previous study periods, we’ve noticed these sessions have significantly increased student engagement, interaction and motivation. You’ll be encouraged to join these sessions where you can ask questions about your assessments, debate subject content, exchange study tips, or simply just lift the spirits of those around you to support each other to get through the subject.

Times and dates for group study sessions in each subject will be communicated to you in your KapLearn subject room. Subjects with group study sessions in Study Period 1 include:

Financial Planning

  • FPC001B Economic and Legal Context for Financial Planning
  • FPC002B Ethics and Professionalism in Financial Advice
  • FPC003 Superannuation and Retirement Advice
  • FPC004 Insurance Advice
  • FPC005 Estate and Succession Planning
  • FPC006 Tax and Commercial Law for Financial Planning
  • FPC007B Client Engagement Skills 
  • FPC008 Investment Advice 


To encourage as much interaction as possible between students and faculty, tutors will be increasing the frequency of their posts in the discussion forum. This will include focus points from the week’s topics, as well as tips on study scheduling and how to approach assessment tasks.

Not only will this lead to more informed debate on topical issues and subject content, it will also help to create a richer and more engaging experience for all students.

We understand this is a difficult economic environment, so we want to ensure study is accessible to as many people as possible. For our higher education subjects, you’re only required to pay for the subjects you’ve enrolled into in each study period. This means you can pay as you go on a subject-to-subject basis at a fixed price for the duration of your qualification.

Many of our eligible students use FEE-HELP. It’s a Commonwealth Government loan available to help you pay for part or all of your tuition fees, so you don’t need to pay to study upfront. This can help you reduce some of your financial burden.

If you’re not eligible for FEE-HELP, you’re encouraged to discuss your individual circumstances with our Student Advice team. On a case-by-case basis, we’ll look at ways to support you. For more information, please contact 1300 135 798 or studentadvice@kaplan.edu.au.

You may find our payment FAQs useful. Click here to learn more.

In this rapidly changing environment, we understand students may be faced with unpredictable obstacles and challenges. Should you have trouble meeting assessment deadlines throughout a study period, you’re encouraged to complete a special consideration application.

We want to ensure all students have the confidence and support to complete their assessments to the best of their ability, so we’ve relaxed the supporting evidence required to apply. We’ve done this because we understand some students may have difficulty obtaining supporting evidence or accessing technology while being confined to home.

If you need to apply for special consideration, you’re encouraged to contact 1300 135 798 or studentadvice@kaplan.edu.au. We’re here to support all students no matter the circumstances, so please be assured all applications and situations will be treated with respect and empathy.

Your health and wellbeing is paramount to us and we understand this time of uncertainty may have an impact on your studies. Should you need to, we strongly encourage you to take advantage of the support services available to you:

  • Complimentary access to our Employee Assistance Program delivered by LifeWorks, offering confidential counselling
  • Complimentary community services resources
  • Support for students with disabilities
  • Student support services just a phone call away

Learn more >

You’re able to complete your studies 100% online from anywhere at any time. We encourage you to familiarise yourself with the wealth of learning materials and support resources available in your KapLearn subject room. You can also connect with your industry peers and tutors. Be sure to log in and make the most of the following:

  • Virtual orientation and navigation guides
  • Discussion forums
  • Build Your Skills modules
  • Learning and research hub
  • Recorded lectures
  • Webinars and interactive sessions
  • One-to-one tutor support via Zoom
  • Online library databases

Learn more >

We understand studying at this time won’t always be easy. Our support teams are here to assist you overcome any challenges, so you can achieve your study goals.

Learn more >

Request a call


Do you have questions about our support offerings or would you like to discuss your individual circumstances?

Complete the form below to request a time for our knowledgeable Course Advice team to call you.

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