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Topic overview

Develop your ability to address complex client challenges through strategic, ethical and personalised approaches. This topic will help you build judgement, communication and reasoning skills to deliver advice aligned with clients’ goals, values and circumstances.

What will you achieve

  1. Recognise the personal, emotional and contextual factors that influence client decision-making.
  2. Identify client values, motivations, life transitions and stressors to better interpret their goals and priorities.
  3. Apply behavioural profiling and case-mapping techniques to uncover complexity in client situations.
  4. Align your advice approach with ethical obligations by acting in the client’s best interests.

Structure and duration

This topic is designed to be completed over six (6) weeks, with access available for up to 12 weeks to accommodate flexibility.

Advisers undertaking the Professional Year will receive 20 hours of structured training per topic.

Advisers who successfully complete all requirements of the topic will be awarded a certificate of completion.

There are no specific due dates for activities. Advisers progress, complete and submit activities as they go. However, it is recommended that each activity be completed according to order laid out.

 

Recommended six (6) week study plan
WeekLearning focusHours
1Understanding client complexity and context

Activity x 5
3.5
2Structured problem solving in financial advice

Activity x 2
3.5
3Emotional vs artificial intelligence

Activity x 3
3
4Advanced communication and discovery techniques

Activity x 3
3.5
5Co-creating solutions with clients

Activity x 2
3.5
6Evaluating advice effectiveness and client outcomes

Activity x 1 +

Advice effectiveness evaluation report
3

Price

$275 (Inc. GST) per person (corporate package/rate available)

About the Financial Adviser Accelerator Suite (FAAS)

 

The Financial Adviser Accelerator Suite is the most interactive, engaging and career-focused training program the financial advice industry has ever seen — purpose-built to develop capable advisers who are ready to make an immediate impact.

Developed with early-career professionals in mind, the structured topics focus on building essential client engagement skills and financial advice fundamentals. The program is structured around four key knowledge pillars, with each topic containing multiple modules.

 

01

Fundamentals of Financial Advice

02

Client Care in Financial Advice

03

Client Engagement in Financial Advice

04

Quality Processes in Financial Advice