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Course overview

Are you a training manager looking for compliance training for employees?

The Tier 2 RG146 Accreditation Online training program is specifically designed for corporate organisations that require employees to hold accreditation in General and/or Personal Advice in basic deposit and non-cash payment products and/or general insurance.

In the eLearning environment, individuals take on the role of a customer liaison officer at a fictional general insurance and banking business. Individuals are presented with realistic tasks to develop their skills and knowledge of workplace practice and to prepare them for the exam at the end of each module.

On successful completion of this program, individuals should be able to:

  • Gain an understanding of the finance industry in Australia
  • Understand the features of Tier 2 financial products, and the difference between general advice and personal advice
  • Understand the role and responsibilities of a Tier 2 adviser
  • Demonstrate their understanding of appropriate communication skills to build relationships with clients

Refer to the program outline for more information.

Pathways

Study pathways

Although it is not an entry requirement, Tier 2 General Insurance provides underpinning knowledge for FNS41422 Certificate IV in General Insurance.

Career pathways

The Tier 2 accreditation program provides the entry level requirements for individuals required to provide general or personal advice in basic deposit and non-cash payment products and /or general insurance.

CPD

Continuing Professional Development (CPD) to maintain and extend your knowledge and skills is essential to remaining compliant under ASIC’s Regulatory Guide 146 (RG146).

Kaplan Professional offers CPD through Ontrack — our online Continuing Education platform — which delivers monthly multimedia learning content, along with tracking and reporting capabilities.

Kaplan Professional’s continuing education content is recognised and accredited by a variety of industry associations and bodies. To learn more about our continuing education offerings, visit the continuing education page, or contact our Continuing Education support team on 1300 527 526 or pdmail@kaplan.edu.au.

CPD

Although it is not an entry requirement, Tier 2 General Insurance provides underpinning knowledge for FNS41422 Certificate IV in General Insurance.

The Tier 2 accreditation program provides the entry level requirements for individuals required to provide general or personal advice in basic deposit and non-cash payment products and /or general insurance.

Continuing Professional Development (CPD) to maintain and extend your knowledge and skills is essential to remaining compliant under ASIC’s Regulatory Guide 146 (RG146).

Kaplan Professional offers CPD through Ontrack — our online Continuing Education platform — which delivers monthly multimedia learning content, along with tracking and reporting capabilities.

Kaplan Professional’s continuing education content is recognised and accredited by a variety of industry associations and bodies. To learn more about our continuing education offerings, visit the continuing education page, or contact our Continuing Education support team on 1300 527 526 or pdmail@kaplan.edu.au.

CPD

Assessment

Type of exam: Open book, multiple-choice exam. Exam questions are randomised, per person per sitting.

Score required to pass this module: 100%

Time limit: Unlimited

Number of exam attempts allowed: Unlimited

At completion of the modules and exams, all individuals are required to complete a Workplace Validation Report. The report covers the application of knowledge and skills in the workplace. For Deposit Products this must be demonstrated by an individual on at least one (1) occasion and for General Insurance this must be demonstrated on at least two (2) occasions with different clients and general insurance products. This means that each individual will complete either one (1) client interaction (if enrolled in Deposit Products), two (2) client interactions (if enrolled in General Insurance) or three (3) client interactions (if enrolled in General Insurance and Deposit Products).

Each Workplace Validation Report completed by a line manager or supervisor is reviewed and marked for final competency by a Kaplan Professional assessor.

If individuals are not working in the industry, or there is no suitable internal supervisor available, the assessment interactions will be conducted through roleplays with a Kaplan Professional assessor acting as the customer.

Duration

Individuals have a total of 90 days to complete the assessment requirements for each subject.

The amount of training for this course is five to seven hours per week. The amount of training is the hours an individual can expect to spend engaging in structured learning or tutor-led activities.

The assessment hours for this course are five to eight per week. These are the hours an individual can expect to spend engaging in assessment activities.

In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need between three to five hours per week known as unsupervised hours.

The hours above will vary depending on the Tier 2 subject, and also the experience of the individual. Individuals in industry may not need to utilise the unsupervised hours. Experienced Individuals who are working in industry may complete their course in a shorter timeframe if they are eligible for Recognition of Prior Learning and/or Credit Transfer (CT).

Additional study-related fees apply to formal extensions and re-enrolments. Please refer to the Vocational Education Fees schedule found here.

Please also refer to the Vocational Education and Training (VET) Enrolment Terms and Conditions here or the Student Handbook here for important information on subject activation and completion timeframes, extensions, and subject re-enrolment.

Entry Requirements

Educational requirements

There are no entry or eligibility requirements for this course.

Individuals who are under 18 years of age but over 16 can enrol in this course with parental/guardian consent. Further support is provided to both the student and the parent/guardian throughout the enrolment.

Individuals who are in Australia on a student visa are unable to enrol in this program. If you are in Australia on a visa and wish to enrol, you need to check that you are enrolling in accordance with the study conditions of your visa.

Language, literacy and numeracy (LLN) requirements

This course requires you to read modules with transcripts provided on screens and audio narration, exams and oral assessments.

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au.

Computing requirements

Accessibility

The suite has been developed using an online rapid development tool, publishing SCORM-compliant modules that are accessible via screen readers. Many organisations have accessibility requirements, which require a specified subset of W3C Priority 1 & 2 accessibility standards.

You can access KapLearn using any of the browsers below, but it runs best on the latest versions:

Recommended browsers and versions

  • MS Edge v88 (and above)
  • Firefox – v83 (and above)
  • Google Chrome – v88 (and above)
  • Safari – v13 (and above)

You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan Professional’s online learning system, try using another browser.

Important notes

  • Pop-ups must be allowed in the browser.
  • Warnings in the browser that report about ‘Active X’ settings are often due to the absence enabled JavaScript. An update may be required.
  • Active X alerts may also be due to the privacy or security settings in the browser being set on ‘High’. Reduce the privacy and security settings to ‘Low’.
  • The modules have audio recordings on a proportion of the screens, so speakers or headphones are advised. There are closed captions also available.

Devices and Software

  • JavaScript Enabled
  • Google Chrome
  • Safari
  • JavaScript
  • Computer or Laptop
  • Screen resolution
    • 2048 x 1536 px (iPad)
    • 1024px x 768px
    • 1920px x 1080px

Note: It is not recommended to review these modules on your smartphone devices. The ideal screen resolution is larger than 1024 x 768.

Skill requirements

To successfully complete this course, individuals will require basic computing skills. This may include:

  • Saving and editing Microsoft Office documents
  • Researching, accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites

There are no entry or eligibility requirements for this course.

Individuals who are under 18 years of age but over 16 can enrol in this course with parental/guardian consent. Further support is provided to both the student and the parent/guardian throughout the enrolment.

Individuals who are in Australia on a student visa are unable to enrol in this program. If you are in Australia on a visa and wish to enrol, you need to check that you are enrolling in accordance with the study conditions of your visa.

This course requires you to read modules with transcripts provided on screens and audio narration, exams and oral assessments.

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au.

Accessibility

The suite has been developed using an online rapid development tool, publishing SCORM-compliant modules that are accessible via screen readers. Many organisations have accessibility requirements, which require a specified subset of W3C Priority 1 & 2 accessibility standards.

You can access KapLearn using any of the browsers below, but it runs best on the latest versions:

Recommended browsers and versions

  • MS Edge v88 (and above)
  • Firefox – v83 (and above)
  • Google Chrome – v88 (and above)
  • Safari – v13 (and above)

You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan Professional’s online learning system, try using another browser.

Important notes

  • Pop-ups must be allowed in the browser.
  • Warnings in the browser that report about ‘Active X’ settings are often due to the absence enabled JavaScript. An update may be required.
  • Active X alerts may also be due to the privacy or security settings in the browser being set on ‘High’. Reduce the privacy and security settings to ‘Low’.
  • The modules have audio recordings on a proportion of the screens, so speakers or headphones are advised. There are closed captions also available.

Devices and Software

  • JavaScript Enabled
  • Google Chrome
  • Safari
  • JavaScript
  • Computer or Laptop
  • Screen resolution
    • 2048 x 1536 px (iPad)
    • 1024px x 768px
    • 1920px x 1080px

Note: It is not recommended to review these modules on your smartphone devices. The ideal screen resolution is larger than 1024 x 768.

To successfully complete this course, individuals will require basic computing skills. This may include:

  • Saving and editing Microsoft Office documents
  • Researching, accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites

Enrolment Information

Individuals may enrol in this course at any time and begin studying when all pre-enrolment requirements have been provided.

To enrol, please contact us on 1300 344 589 or email tier2.support@kaplan.edu.au.

Enrol now

This program is delivered online.

Kaplan Professional’s online learning portal, KapLearn, enables us to provide you with innovative, interactive learning resources and support. You can access KapLearn from anywhere at any time using a computer or mobile device that has internet access.

Corporate clients should contact our Tier 2 Support team on 1300 344 589 to discuss face-to-face delivery options and how we can tailor our training to your business needs.

Individuals may be able to obtain Recognition of Prior Learning (RPL) for a Kaplan Professional award subject based on their previous study and/or work experience. To do this, individuals must submit evidence that demonstrates they have already met the requirements of the subject through these other means.

Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials.

To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page.

Policies

Student policies

Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support.

Terms and conditions

Click here to access our terms and conditions.

Refund policy

Access our refund policy.

Fees

Contact your BDM about attractive fee incentives for corporate cohorts.

Call 1300 344 589 or email tier2.support@kaplan.edu.au.

Support and wellbeing

We understand studying isn’t always easy; you may not have studied for some time or perhaps you haven’t studied online previously. Kaplan Professional recognises juggling study with work and family commitments, while trying to find the balance can be demanding.

Your wellbeing and safety is paramount to Kaplan Professional. We want to ensure your experience is well-rounded and balanced to help you attain the most from your studies, so we encourage you to take advantage of the services available to you.

Support and wellbeing

We understand studying isn’t always easy; you may not have studied for some time or perhaps you haven’t studied online previously. Kaplan Professional recognises juggling study with work and family commitments, while trying to find the balance can be demanding.

Your wellbeing and safety is paramount to Kaplan Professional. We want to ensure your experience is well-rounded and balanced to help you attain the most from your studies, so we encourage you to take advantage of the services available to you.

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