Course overview

Are you looking at commencing to commence a career in life insurance claims? Or have you been working in the industry and would like to consolidate your knowledge and skills?

The FNS41521 Certificate IV in Life Insurance – Claims stream also allows those already work or want to work in the life insurance industry to meet the industry-wide professional standard framework.

This qualification focuses firstly on the essential skills and knowledge required to work effectively in the life insurance context in line with professional and ethical practices. This includes legislation and regulations, ethics, sustainability and life insurance products and services. It then moves onto skills and knowledge specifically for claims roles, including working professionally and effectively with clients, managing claims information and evaluating life insurance claims, managing claims portfolios and dealing effectively with client complaints.

Students are supported by live tutor sessions throughout their learning experience. Each session provides an opportunity to engage with a tutor/subject matter expert in real-time. Students can use these one-hour sessions to drop in and ask questions on the subject content and assessments.

Summary video recordings are provided for each topic. These short videos provide a guide for students on key concepts and focus points each topic.

Kaplan Professional’s FNS41521 Certificate IV in Life Insurance – Claims stream comprises of two subjects; Life Insurance Fundamentals (CLI1F) and Life Insurance Essentials – Claims Stream (CLI2C). The table below indicates the recommended study order for subjects in this course.

For more information, please see the subject outlines below:

• Life Insurance Fundamentals (CLI1F)
• Life Insurance Essentials – Claims Stream (CLI2C)

Students who have previously completed the units of competency that make up the FNSSS00018 Life Insurance Fundamentals Skill Set may enrol in the FNS41521 Certificate IV in Life Insurance, and the units of competency may be recognised through credit transfer as the first subject of this qualification.

Subject information

Learning outcomes

Upon successful completion of the FNS41521 Certificate IV in Life Insurance subjects below, individuals should be able to:

CLI1F

• Understand legislation and regulations and apply policies, procedures, standards and codes of practice relevant to own job role
• Develop knowledge of, implement and evaluate ethical practices related to own job role
• Identify life insurance products and services, their compliance implications and determine who they are suitable for
• Identify factors that impact sustainability of the life insurance industry
• Apply sustainable practices in own job role
• Maintain own knowledge to work professionally, ethically and sustainably in Life Insurance

CLI2C

• Respond to client enquiries with client relationship management skills.
• Present a positive perception and adapt to a diversity of clients.
• Use client feedback to participate in continuous improvement processes.
• Apply legislation, regulation, organisational policies and procedures and the code of practice to a life claims job role.
• Explain the processes of receiving, assessing and deciding the outcome of life insurance claims.
• Explain life claims in words that retail clients can understand.
• Understand how to use and interpret specialist terminology orally and in writing.
• Seek assistance with specialist terminology where needed.
• Understand how to effectively manage an insurance claims portfolio.
• Understand the dispute resolution process and complaint management skills.

Fees

Enrol directly into the program for $1800 (GST exempt).

For additional study-related fees, please click here.

Duration

Individuals have a total of:

• 26 weeks to complete the learning and assessment requirements for FNS41521 Certificate IV in Life Insurance from their initial activation date.
• An additional four (4) weeks resubmission time per subject – if an individual reaches the end of their initial enrolment period and has been deemed ‘not yet demonstrated’ in one or more assessment items, then an additional 4 weeks will be granted, provided the individual attempted all assessment tasks during the initial enrolment period. This time can be used to resubmit a written and oral assignment or re-sit an exam. There is no fee for this extension.

Therefore, if an individual completes the learning and assessment, and the resubmission time in every subject is granted, the duration will be 34 weeks.

The subject breakdown for this course is below:

Including both the subjects in this qualification (CLI1F and CLI2C) the total duration for the FNS41521 Certificate IV in Life Insurance is 26 – 34 weeks.

The amount of training for this subject may be up to 9 hours per week. The amount of training is the hours an individual can expect to spend engaged in structured learning or tutor-led activities.

The assessment hours for this course may be up to 10 hours per week. These are the hours an individual can expect engaging in assessment activities.

In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need up to 8 hours per week known as unsupervised hours. These additional hours are for study skills or further research. For example, an individual not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training.

Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week.

Additional study-related fees apply to formal extensions and re-enrolments. Please refer to the Vocational Education Fees schedule found here.

Please also refer to our Vocational Education and Training (VET) Enrolment Terms and Conditions here or our Student Handbook here for important information on:

• Subject activation and completion timeframes
• Extensions
• Subject re-enrolment

Entry requirements

Educational requirements 

There are no entry requirements for the FNS41521 Certificate IV in Life Insurance.

Individuals are required to be aged 18 years or older to enrol in this course.

Individuals who are in Australia on a student visa are unable to enrol in this course. If you’re in Australia on a visa and wish to enrol, you need to ensure you’re enrolling in accordance with the study conditions of your visa.

Enrolment information

Enrolment

Individuals may enrol into the FNS41521 Certificate IV in Life Insurance at any time and begin studying immediately on enrolment.

Delivery

This subject is delivered online via Kaplan Professional’s learning management system, Kaplearn.

You will receive login details to KapLearn on enrolment. When you log on to KapLearn you are able to access the subject notes, assessments, additional learning materials. This includes media, case studies, practice activities and your online tutor.
Assessments are accessed and submitted through KapLearn.

Corporate clients should contact our Corporate Solutions Representatives at corporate@kaplan.edu.au to discuss delivery options and how we can further tailor our training to meet your business needs.

Recognition of Prior Learning (RPL)

Individuals may be able to obtain Recognition of Prior Learning (RPL) for a Kaplan Professional award subject based on their previous study and/or work experience. To do this, individuals must submit evidence demonstrating they have already met the requirements of the subject through these other means.

Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials.

To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page.

Assessment

The assessment tasks for each subject are listed below.

Units of competency are co-assessed within subjects, as listed in ‘Units of Competency’.

Individuals may attempt the exam and/or submit their written and oral assignment at any time if they believe they are adequately prepared. Individuals will receive personal reminder emails as they approach their assessment deadlines.

Individuals must be deemed to be ‘demonstrated’ in all assessment items, including demonstrating competency in all of the exam questions, in order to be awarded their qualification certificate.

To learn more about what to expect when completing an oral assignment using audio please click here.

Kaplan Professional’s exams

You can sit your exam while being supervised in your workplace or with online supervision via Zoom at a suitable location.

Click here for more information about Kaplan Professional exams.

Policies

Student policies

Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support.

Terms and Conditions

Click here to access our terms and conditions.

Refund Policy

Access our refund policy

Industry recognition

If you wish to apply for CPD points so that your Kaplan insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency.