Course overview

Are you looking to meet the new financial service regulations for general and life insurance claims handling and settling?

The Insurance Claims Handling and Settling course is designed for people working in the insurance industry who are involved in a range of general and life insurance claims-related activities including handling enquiries, making recommendations, accepting or rejecting claims, and settlement.

Following the passing of the Financial Sector Reform (Hayne Royal Commission Response) Bill 2020 in December 2020, claims handling and settling will become a regulated financial service under the Corporations Act from 1 January 2022. A requirement of this change is that employees involved with claims handling and settling are adequately trained and competent to provide this service.

This learning module will provide foundation general knowledge on claims handling and settling becoming a regulated financial service, including obligations individuals providing these services must meet. It is designed to be combined with the student’s business’s initial and ongoing internal product and process training in order to fully meet the new training requirements.

A Certificate of Completion is awarded upon successful completion of an online quiz at the end of the module.

Course information

Learning Outcomes 

After successful completion of this course, individuals should:

• Understand the context for insurance claims handling and settling being included as a financial service under the Corporations Act
• Be aware of specific product training requirements relating to the claims they are handling and settling
• Be able to outline the legal obligations which apply when handling and settling claims
• Understand the difference between financial product advice and a claims handling and settling service
• Be able to identify obligations under the relevant code of practice that apply when handling and settling a claim
• Understand the relevance and importance of their business’ claims philosophy, processes and procedures, and internal and external dispute resolution processes
• Know how to identify and serve customers who are experiencing vulnerability and financial hardship 

Duration

Individuals will have 30 days to complete the course.

Fees

Enrol directly into the program for $220(GST exempt).
For additional study-related fees, please click here.

Entry requirements

Educational requirements  

There are no entry requirements for this course. However, it is recommended that individuals are working in, or have familiarity with, general or life insurance claims handling and settling.

Individuals are required to be aged 18 years or older to enrol in this course.

Language, Literacy and Numeracy (LLN) requirements

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au.

Technical Specifications

• Module is SCORM 1.2 compliant
• Module works on browsers including IE 9 and above, Firefox, Chrome, Safari
• Module is mobile responsive and runs on iOS (iPad, iPhone) using Safari or Chrome, Android (Samsung, HTC, etc.) using Chrome, and Windows phones using Edge

Enrolment information

Enrolment

Individuals may enrol into this course at any time and begin studying immediately upon enrolment.

Corporate clients should contact our Corporate Solutions Representatives at corporate@kaplan.edu.au to discuss delivery options and how we can further tailor our training to meet your business needs.

Delivery

This course is delivered 100% online.

The interactive module should take approximately 30 minutes to complete.

Assessment

The assessment for this course is listed below.

Individuals must complete the online quiz within 30 days of activating this course, and be correct in all questions, to receive their certificate of completion (downloadable from their subject room).

Policies

Student policies

Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support.

Terms and Conditions

Click here to access our terms and conditions.

Refund Policy

Access our refund policy