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Course overview

The FNS51220 Diploma of Insurance Broking is for those who want to get ahead as an insurance broker in the general insurance industry.

Individuals will learn about the insurance industry, products and services, Tier 1 broking advice, general and personal advice, renewals and new business, quality client service, compliance for broking clients, promotion, resources, monitoring team performance, continuous improvement, working with premium clients, risk assessment for clients with complex risk exposures, complex and non-routine claims, identifying loss controls, and reviewing service performance.

After extensive industry consultation, two of the subjects include progressive assessment with coaching feedback and a comprehensive case studies, which include organisation profiles and character profiles. The characters have job roles as clients, insurance brokers, general insurer employees, and external specialists.

Individuals are given the opportunity to see a holistic view of general insurance broking as they apply technical solutions to complex problems, research, use initiative, and evaluate their own work.

For more information, please see the subject outlines below:

Learning Outcomes

Learning outcomes

  • Demonstrate understanding of the financial services industry and the role and responsibilities of a Tier 1 general insurance broker
  • Identify the features, classes and risks of insurance products
  • Provide general advice and personal advice in insurance broking
  • Apply the compliance framework to broking processes – new business, renewals, claims, changing service plans
  • Implement service plans with client agreement on quality, time and costs
  • Develop and apply continuous improvements to quality client service and team performance
  • Prepare an action plan for developing personal resilience
  • Apply the risk management process to clients with complex risk exposures (including identifying risk, advising the client, negotiating with insurers, and obtaining client instructions)
  • Apply processes for managing complex and non-routine claims
  • Identify loss trends and recommend loss control programs for broking clients
  • Review and evaluate service performance of a broking firm for a client

Topics covered

Insurance Broking Fundamentals (DipIB1F)

  • Topic 1: The financial services industry
  • Topic 2: Risk assessment
  • Topic 3: General insurance products
  • Topic 4: Managing disputes
  • Topic 5: Work well with clients
  • Topic 6: New business
  • Topic 7: Claims
  • Topic 8: Renewals and changes to insurance programs

Provide Tier 1 Insurance Broking Advice (DipIB2A)

  • Topic 1: Provide Tier 1 insurance broking advice

Client Relationship and Risk (DipIB3)

  • Topic 1: Meet compliance requirements relating to insurance broking
  • Topic 2: Manage Premium Client Relationships
  • Topic 3: Manage Complex Risk 1
  • Topic 4: Manage Complex Risk 2
  • Topic 5: Manage handling and settlement of routine insurance claims for retail clients

Complex Client Needs (DipIB4)

  • Topic 1: Negotiate Complex Claims 1
  • Topic 2: Negotiate Complex Claims 2
  • Topic 3: Monitor insurance broking client programs
  • Topic 4: Review Service Performance

Units of competency

The 11 units of competency are awarded for the successful completion of the FNS51220 Diploma of Insurance Broking; seven (7) core and four (4) electives. Please refer to the information in the ‘Assessment’ section in relation to completing your course.

For information on the units of competency, please see the subject outlines in the ‘Course overview’ section.

Industry recognition

If you wish to apply for CPD points, so that your Kaplan Professional insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency.

  • Demonstrate understanding of the financial services industry and the role and responsibilities of a Tier 1 general insurance broker
  • Identify the features, classes and risks of insurance products
  • Provide general advice and personal advice in insurance broking
  • Apply the compliance framework to broking processes – new business, renewals, claims, changing service plans
  • Implement service plans with client agreement on quality, time and costs
  • Develop and apply continuous improvements to quality client service and team performance
  • Prepare an action plan for developing personal resilience
  • Apply the risk management process to clients with complex risk exposures (including identifying risk, advising the client, negotiating with insurers, and obtaining client instructions)
  • Apply processes for managing complex and non-routine claims
  • Identify loss trends and recommend loss control programs for broking clients
  • Review and evaluate service performance of a broking firm for a client

Insurance Broking Fundamentals (DipIB1F)

  • Topic 1: The financial services industry
  • Topic 2: Risk assessment
  • Topic 3: General insurance products
  • Topic 4: Managing disputes
  • Topic 5: Work well with clients
  • Topic 6: New business
  • Topic 7: Claims
  • Topic 8: Renewals and changes to insurance programs

Provide Tier 1 Insurance Broking Advice (DipIB2A)

  • Topic 1: Provide Tier 1 insurance broking advice

Client Relationship and Risk (DipIB3)

  • Topic 1: Meet compliance requirements relating to insurance broking
  • Topic 2: Manage Premium Client Relationships
  • Topic 3: Manage Complex Risk 1
  • Topic 4: Manage Complex Risk 2
  • Topic 5: Manage handling and settlement of routine insurance claims for retail clients

Complex Client Needs (DipIB4)

  • Topic 1: Negotiate Complex Claims 1
  • Topic 2: Negotiate Complex Claims 2
  • Topic 3: Monitor insurance broking client programs
  • Topic 4: Review Service Performance

The 11 units of competency are awarded for the successful completion of the FNS51220 Diploma of Insurance Broking; seven (7) core and four (4) electives. Please refer to the information in the ‘Assessment’ section in relation to completing your course.

For information on the units of competency, please see the subject outlines in the ‘Course overview’ section.

If you wish to apply for CPD points, so that your Kaplan Professional insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency.

Assessment

The assessment tasks for each subject are listed below.

Units of competency are co-assessed within subjects, as listed in ‘Units of Competency’.

SubjectAssessmentsDetail
DipIB1F Insurance Broking FundamentalsOne (1) examSupervised, open-book, multiple-choice examination with four (4) attempts
One (1) written assignmentWritten assignment– two (2) attempts
• Written – short-answer questions, scenarios, case studies
One (1) oral assignmentOral assignment – two (2) attempts
• Oral - Oral questions and role plays
The mode of oral assessment is by audio recording. As part of the course requirements, individuals will need to find a volunteer to assist with their role plays in the oral assignment.
DipIB2A Provide Tier 1 Insurance Broking AdviceOne (1) written assignmentWritten assignment – two (2) attempts
• Written – short-answer questions, scenarios, case studies
One (1) oral assignmentOral assignment – two (2) attempts
• Oral - Oral questions and role plays
The mode of oral assessment is by audio recording. As part of the course requirements, individuals will need to find a volunteer to assist with their role plays in the oral assignment.
DipIB3 Client Relationship and Risk One (1) assignmentProgressive assessment. Case study questions and short answer questions. Two (2) attempts.
One (1) oral assignment Completion of oral questioning and role plays over the phone with their assessor to demonstrate oral skills at week 12. Two (2) attempts.
DipIB4 Complex Client NeedsOne (1) assignmentProgressive assessment. Case study questions, short answer questions and project. Two (2) attempts.
One (1) oral assessmentCompletion of oral questioning and role plays over the phone with their assessor to demonstrate oral skills at week 12. Two (2) attempts.

Individuals may attempt the assessment in each subject at any time if they believe they are adequately prepared. Individuals will receive personal reminder emails as they approach their assessment deadlines.

Individuals must be deemed competent in all assessment items, including demonstrating competency in all of the exam questions, in order to be awarded their qualification or course.

To learn more about what to expect when completing an oral assignment using audio please click here.

Individuals who complete the course or qualification will receive a statement of attainment per subject and a qualification certificate.

 

Assessments and coaching for subjects DipIB3 and DipIB4

The topics and the assessment in subjects DipIB3 and DipIB4 use a comprehensive case study with characters in client, insurer, broker and external specialist roles. The organisations and their risk exposures will develop and change throughout the course.

Subjects DipIB3 and DipIB4 have progressive assessment which includes the following:

  • Optional feedback at weeks 3, 6 and 9 – individuals may submit part of their assignment and receive feedback in KapLearn before the final submission
  • Optional coaching phone call at weeks 3, 6 and 9 – individuals may request a phone call from a coach with their optional submission
  • Final assignment – submitted at week 12 for grading
  • Oral assessment – oral questioning and role plays over the phone, at week 12 with assessor for 30 minutes
WeeksReadingApply Your Knowledge (AKYs)AsseessmentCoaching/Assessment submission
1 to 3Topic 1Topic 1 AYKsTopic 1 case study questionsWeek 3: Feedback on topic 1 assessment (optional)
4 to 6Topic 2Topic 2 AYKsTopic 2 case study questionsWeek 6: Feedback on topic 2 assessment (optional)
7 to 9Topic 3Topic 3 AYKsTopic 3 case study questionsWeek 9: Feedback on topic 3 assessment (optional)
10 to 12Topic 4Topic 4 AYKsTopic 4 case study questions

Topics 1 to 4 Oral assessment
Week 12 (mandatory):
Feedback on final submission – all topics
Oral assessment with assessor

Duration

Individuals have a total of:

  • 48 weeks to complete the learning and assessment requirements for FNS51220 Diploma of Insurance Broking from their initial activation date.
  • An additional four (4) weeks’ re-submission time per subject – if an individual reaches the end of their initial enrolment period and has been deemed ‘not yet demonstrated’ in one or more assessment items, then an additional four (4) weeks will be granted, provided the individual attempted all assessment tasks during the initial enrolment period. This time can be used to re-submit a written and oral assignment or re-sit an exam. There is no fee for this extension.

Therefore, if an individual completes the learning and assessment, and the re-submission time in every subject is granted, the duration will be 16 weeks.

The subject breakdown for this course is below:

SubjectsDuration
DipIB1F Insurance Broking Fundamentals 12 weeks’ course work
4 weeks’ resubmission time as outlined above
DipIB2A Provide Tier 1 Insurance Broking Advice 12 weeks’ course work
4 weeks’ resubmission time as outlined above
DipIB3 Client Relationship and Risk12 weeks’ course work
4 weeks’ resubmission time as outlined above
DipIB4 Complex Client Needs12 weeks’ course work
4 weeks’ resubmission time as outlined above

Including all four (4) the subjects in this qualification (DipIB1F, DipIB2A, DipIB3, DipIB4), the total duration for the FNS51220 Diploma of Insurance Broking is 48 to 64 weeks.

The amount of training for this subject may be up to fifteen (15) hours per week. The amount of training is the hours an individual can expect to spend engaged in structured learning or tutor-led activities.

The assessment hours for this course may be up to seventeen (17) hours per week. These are the hours an individual can expect engaging in assessment activities.

In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need up to five (5) hours per week, known as unsupervised hours. These additional hours are for study skills or further research. For example, an individual not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training.

Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week.

Additional study-related fees apply to formal extensions and re-enrolments. Please refer to the Vocational Education Fees schedule found here.

Please also refer to our Vocational Education and Training (VET) Enrolment Terms and Conditions here or our Student Handbook here for important information on:

  • Subject activation and completion timeframes
  • Extensions
  • Subject re-enrolment

Entry Requirements

Educational requirements

There are no entry requirements.

However, it is recommended that individuals complete Tier 2 General Insurance Personal Advice for underpinning knowledge.

It is also recommended individuals are working in the insurance industry.
Individuals are required to be aged 18 years or older to enrol in this course.

Individuals who are in Australia on a student visa are unable to enrol in this course. If you’re in Australia on a visa and wish to enrol, you need to ensure you’re enrolling in accordance with the study conditions of your visa.

Language, Literacy and Numeracy (LLN) requirements

This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities, and at times, engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written and oral communication.

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au.

Technical Specifications

In order to complete your studies with Kaplan Professional, you are assumed to have the following skills and access relating to technology:

Skill requirements

To successfully complete this qualification, individuals will require basic computing skills. This may include:

  • Saving and editing Microsoft Office documents
  • Researching, accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Making an audio recording using a smartphone, tablet or computer
  • Participating in online discussions

There are no entry requirements.

However, it is recommended that individuals complete Tier 2 General Insurance Personal Advice for underpinning knowledge.

It is also recommended individuals are working in the insurance industry.
Individuals are required to be aged 18 years or older to enrol in this course.

Individuals who are in Australia on a student visa are unable to enrol in this course. If you’re in Australia on a visa and wish to enrol, you need to ensure you’re enrolling in accordance with the study conditions of your visa.

This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities, and at times, engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written and oral communication.

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au.

In order to complete your studies with Kaplan Professional, you are assumed to have the following skills and access relating to technology:

Skill requirements

To successfully complete this qualification, individuals will require basic computing skills. This may include:

  • Saving and editing Microsoft Office documents
  • Researching, accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Making an audio recording using a smartphone, tablet or computer
  • Participating in online discussions

Enrolment Information

Individuals may enrol in the FNS51220 Diploma of Insurance Broking at any time and begin studying immediately on enrolment.

Enrol now

This course is delivered online via Kaplan Professional’s learning management system, Kaplearn.

Kaplan Professional’s online learning portal, KapLearn, enables the provision of innovative, interactive learning resources and support. KapLearn can be accessed anywhere at any time using a computer or mobile device with internet access.

KapLearn is the access point for subject notes, supplementary learning material, practice activities and assessments. KapLearn is also the access point for ongoing support. The ‘Ask Your Tutor’ forum provides continuous technical support from subject matter experts.

For the subjects Client Relationship and Risk and Complex Client Needs, there is a comprehensive case study, which includes characters in client, general insurance, insurance broking, and specialist job roles. Individuals are given the opportunity to see a holistic view of general insurance broking as they apply technical solutions to complex problems, research, use initiative, and evaluate their own work.

It is recommended individuals complete the subjects in sequential order:

  • DipIB1F Insurance broking fundamentals
  • DipIB2A Provide Tier 1 insurance broking advice
  • DipIB3 Client relationship and risk
  • DipIB4 Complex client needs

 

 

 

Individuals may be able to obtain RPL for a Kaplan Professional award subject based on their previous study and/or work experience. To do this, individuals must submit evidence demonstrating they have already met the requirements of the subject through these other means.

Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials.

To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page.

Policies

Student policies

Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support.

Terms and Conditions

Click here to access our terms and conditions.

Refund policy

Access our refund policy.

Fees

Enrol directly into the program for $2635.00 (GST exempt).

For additional study-related fees, please click here.

Support and wellbeing

We understand studying isn’t always easy; you may not have studied for some time or perhaps you haven’t studied online previously. Kaplan Professional recognises juggling study with work and family commitments, while trying to find the balance can be demanding.

Your wellbeing and safety is paramount to Kaplan Professional. We want to ensure your experience is well-rounded and balanced to help you attain the most from your studies, so we encourage you to take advantage of the services available to you.

Support and wellbeing

We understand studying isn’t always easy; you may not have studied for some time or perhaps you haven’t studied online previously. Kaplan Professional recognises juggling study with work and family commitments, while trying to find the balance can be demanding.

Your wellbeing and safety is paramount to Kaplan Professional. We want to ensure your experience is well-rounded and balanced to help you attain the most from your studies, so we encourage you to take advantage of the services available to you.

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