FNS41422 Certificate IV in General Insurance Do you already work or want to work in a customer service, claims, administrative or underwriting role in general insurance? Do you want a broader understanding of the general insurance industry? For more information, please refer to the course outlines > Enrol online > FNS41422 Certificate IV in General Insurance + Tier 2 Personal Advice General Insurance Do you want to work in a general insurance adviser or sales role giving financial advice for Tier 2 general insurance products? Do you need to be RG 146 compliant? Do you work in an underwriting role and want a deeper understanding of general insurance adviser and/or broker roles? Do you work in a claims or customer service role and want a broader understanding of the various roles in the general insurance industry? For more information, please refer to the course outlines > Call to enrol >
Topics FNS41422 Certificate IV in General Insurance Topic 1: General insurance and the financial services industry Topic 2: General insurance products and services Topic 3: General insurance risk Topic 4: Work well with clients Topic 5: General insurance underwriting Topic 6: General insurance product distribution and service Topic 7: General insurance claims Tier 2 Personal Advice General Insurance Foundations of the Financial Services Industry Module 1.1 The financial system Module 1.2 The concept of advice Module 1.3 Economic factors General Advice General Insurance Module 2.1 Insurance overview Module 2.2 Domestic insurance products Module 2.3 Commercial insurance products Module 2.4 Responsibilities and resolving disputes Personal Advice General Insurance Module 2.5 Introduction to the general insurance advice process Module 2.6 The general insurance advice process Adviser Skills Workplace validation report (WVR) Units of Competency FNS41422 Certificate IV in General Insurance There are 12 units of competency awarded for the successful completion of the qualification; 3 core and 9 electives. For information on the units of competency see the course outline in the Course Overview tab. Tier 2 Personal Advice General Insurance^ To provide Tier 2 Personal Advice in General Insurance: Individuals must successfully complete all modules, exams and the Workplace Validation Report. There is 1 unit of competency awarded for the successful completion of the course. For information on the unit of competency see the course outline in the Course Overview tab. The Tier 2 Personal Advice General Insurance course is optional and is not required for the FNS41422 Certificate IV in General Insurance qualification.
FNS41422 Certificate IV in General Insurance Individuals have a total of: 26 weeks to complete the learning and assessment requirements for the FNS41422 Certificate IV in General Insurance from their initial activation date. An additional four (4) weeks resubmission time – If an individual reaches the end of their initial enrolment period and has been deemed not yet demonstrated in one or more assessment items, then an additional 4 weeks will be granted, provided the individual attempted all assessment tasks during the initial enrolment period. This time can be used to resubmit a written and oral assignment or re-sit an exam. There is no fee for this extension. Therefore, if an individual completes the learning and assessment, and the resubmission time is granted, the duration will be 30 weeks. The amount of training for this course may be up to 7 hours per week. The amount of training is the hours a student can expect to spend engaged in structured learning or tutor-led activities. The assessment hours for this subject may be up to 9 hours per week. These are the hours an individual can expect engaging in assessment activities. In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need up to 7 hours per week known as unsupervised hours. These additional hours are for study skills or further research. For example, a student not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training. Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week. Tier 2 Personal Advice General Insurance Individuals have a total of 90 days to complete the learning and assessment requirements from their initial activation date. The program is delivered online. The amount of training for this course may be up to 5 – 7 hours per week. The amount of training is the hours an individual can expect to spend engaged in structured learning or tutor-led activities. The assessment hours for this subject may be up to 5 – 8 hours per week. These are the hours an individual can expect engaging in assessment activities. In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need 3 – 5 hours per week known as unsupervised hours. Experienced individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week.
Language, Literacy and Numeracy (LLN) requirements This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au. Computing technology and skills requirements In order to complete your studies with Kaplan Professional, you’re assumed to have the following skills and access relating to technology.
FNS41422 Certificate IV in General Insurance Assessments Detail 1 Exam Supervised, open book multiple choice examination, four (4) attempts. 1 Written and Oral Assignment Written and oral assignment — two (2) attempts • written — short answer questions, case studies • oral — oral questions and role plays. The mode of oral assessment is by audio recording. Individuals will need to organise a volunteer to assist in the role plays. Individuals may attempt the exam and/or submit their written and oral assignment at any time if they believe they are adequately prepared. Individuals must be deemed demonstrated in all assessment items, including demonstrating competency in all of the exam questions, in order to be awarded their qualification. Individuals who complete the course will receive a qualification certificate. Tier 2 Personal Advice General Insurance The assessment tasks for this subject are listed below. Type of exam: open book, multiple-choice exam. Exam questions are randomised per person per sitting. Score required to pass this module: 100% Time limit: Unlimited Number of exam attempts allowed: Unlimited At completion of the modules and exams all students are required to complete a Workplace Validation Report (WVR). The report covers the application of knowledge and skills in the workplace. For General Insurance this must be demonstrated on at least two (2) occasions with different clients and general insurance products. This means that each individual will complete two (2) client interactions. Each WVR completed by a line manager or supervisor is reviewed and marked for final competency by a Kaplan assessor. If individuals are not working in industry, a roleplay with a Kaplan assessor will be conducted. Individuals may attempt the exams and/or WVR/role play at any time if they believe they are adequately prepared. Individuals must be deemed demonstrated in all assessment items, including all of the exam questions, in order to be awarded their course. Individuals who complete the subject will receive a statement of attainment.
FNS41422 Certificate IV in General Insurance Download a brochure Course overviewSubject informationFeesDurationEntry requirements Enrolment informationAssessmentPoliciesIndustry recognitionCourse overviewThe FNS41422 Certificate IV in General Insurance is for people who already work or want to work in the general insurance industry. This qualification has been developed for customer service, claims, administrative and underwriting roles. Individuals will learn about the foundations of risk and compliance. Based on these foundations, individuals will learn about products, providing general insurance product and service information to clients, underwriting, claims, change and working well with clients. Students are supported by live monthly tutor sessions throughout their learning experience. Each session provides an opportunity to engage with a tutor/subject matter expert in real-time. Students can use these one-hour sessions to drop in and ask questions on the subject content and assessments. Summary video recordings are provided for each topic. These short videos provide a guide for students on key concepts and focus points for each topic. Individuals who successfully complete this course will be awarded the FNS41422 Certificate IV in General Insurance qualification. Individuals can choose to add on Tier 2 Personal Advice General Insurance. The Tier 2 Personal Advice General Insurance course meets the ASIC Regulatory Guide 146 (RG146) educational requirements for providing Tier 2 Personal Advice General Insurance financial product advice. Tier 2 Personal Advice General Insurance is not required for the FNS41422 Certificate IV in General Insurance qualification. FNS41422 Certificate IV in General Insurance Do you already work or want to work in a customer service, claims, administrative or underwriting role in general insurance? Do you want a broader understanding of the general insurance industry? For more information, please refer to the course outlines > Enrol online > FNS41422 Certificate IV in General Insurance + Tier 2 Personal Advice General Insurance Do you want to work in a general insurance adviser or sales role giving financial advice for Tier 2 general insurance products? Do you need to be RG 146 compliant? Do you work in an underwriting role and want a deeper understanding of general insurance adviser and/or broker roles? Do you work in a claims or customer service role and want a broader understanding of the various roles in the general insurance industry? For more information, please refer to the course outlines > Call to enrol > Subject informationLearning outcomes On successful completion of this qualification, individuals should be able to: Apply legislation, regulation and procedures to general insurance job roles. Identify general insurance products and services and who they are suitable for. Understand the concepts of general insurance risk, underwriting and insurance policies Respond to client enquiries with client relationship management skills. Use client feedback to participate in continuous improvement processes. Understand the dispute resolution process and manage complaints. Understand the processes of receiving, assessing and deciding the outcome of general insurance claims. Seek assistance with complex specialist terminology. On successful completion of the Tier 2 Personal Advice General Insurance course, individuals should be able to: Understand how to provide Tier 2 general advice and personal advice in general insurance Note: The Tier 2 Personal Advice General Insurance course is optional and is not required for the FNS41422 Certificate IV in General Insurance qualification. Topics FNS41422 Certificate IV in General Insurance Topic 1: General insurance and the financial services industry Topic 2: General insurance products and services Topic 3: General insurance risk Topic 4: Work well with clients Topic 5: General insurance underwriting Topic 6: General insurance product distribution and service Topic 7: General insurance claims Tier 2 Personal Advice General Insurance Foundations of the Financial Services Industry Module 1.1 The financial system Module 1.2 The concept of advice Module 1.3 Economic factors General Advice General Insurance Module 2.1 Insurance overview Module 2.2 Domestic insurance products Module 2.3 Commercial insurance products Module 2.4 Responsibilities and resolving disputes Personal Advice General Insurance Module 2.5 Introduction to the general insurance advice process Module 2.6 The general insurance advice process Adviser Skills Workplace validation report (WVR) Units of Competency FNS41422 Certificate IV in General Insurance There are 12 units of competency awarded for the successful completion of the qualification; 3 core and 9 electives. For information on the units of competency see the course outline in the Course Overview tab. Tier 2 Personal Advice General Insurance^ To provide Tier 2 Personal Advice in General Insurance: Individuals must successfully complete all modules, exams and the Workplace Validation Report. There is 1 unit of competency awarded for the successful completion of the course. For information on the unit of competency see the course outline in the Course Overview tab. The Tier 2 Personal Advice General Insurance course is optional and is not required for the FNS41422 Certificate IV in General Insurance qualification. FeesFNS41422 Certificate IV in General Insurance: $650 FNS41422 Certificate IV in General Insurance + Tier 2: $800 For additional study-related fees, please click here. Duration FNS41422 Certificate IV in General Insurance Individuals have a total of: 26 weeks to complete the learning and assessment requirements for the FNS41422 Certificate IV in General Insurance from their initial activation date. An additional four (4) weeks resubmission time – If an individual reaches the end of their initial enrolment period and has been deemed not yet demonstrated in one or more assessment items, then an additional 4 weeks will be granted, provided the individual attempted all assessment tasks during the initial enrolment period. This time can be used to resubmit a written and oral assignment or re-sit an exam. There is no fee for this extension. Therefore, if an individual completes the learning and assessment, and the resubmission time is granted, the duration will be 30 weeks. The amount of training for this course may be up to 7 hours per week. The amount of training is the hours a student can expect to spend engaged in structured learning or tutor-led activities. The assessment hours for this subject may be up to 9 hours per week. These are the hours an individual can expect engaging in assessment activities. In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need up to 7 hours per week known as unsupervised hours. These additional hours are for study skills or further research. For example, a student not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training. Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week. Tier 2 Personal Advice General Insurance Individuals have a total of 90 days to complete the learning and assessment requirements from their initial activation date. The program is delivered online. The amount of training for this course may be up to 5 – 7 hours per week. The amount of training is the hours an individual can expect to spend engaged in structured learning or tutor-led activities. The assessment hours for this subject may be up to 5 – 8 hours per week. These are the hours an individual can expect engaging in assessment activities. In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need 3 – 5 hours per week known as unsupervised hours. Experienced individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week. Entry requirements Educational Requirements There are no entry requirements for FNS41422 Certificate IV in General Insurance. Individuals are required to be aged 18 years or older to enrol in this course. Individuals who are in Australia on a student visa are unable to enrol in this course. If you’re in Australia on a visa and wish to enrol, you need to ensure you’re enrolling in accordance with the study conditions of your visa. Language, Literacy and Numeracy (LLN) requirements This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au. Computing technology and skills requirements In order to complete your studies with Kaplan Professional, you’re assumed to have the following skills and access relating to technology. Enrolment informationEnrolment You may enrol at any time and begin studying when all pre-enrolment information has been provided. Enrol now > Note: The Tier 2 Personal Advice General Insurance course is optional and is not required for the FNS41422 Certificate IV in General Insurance qualification. Delivery This course is delivered online and does not include hard copy notes. Kaplan’s online learning portal, KapLearn, enables the provision of innovative, interactive learning resources and support. KapLearn can be accessed anywhere at any time using a computer or mobile device that has internet access. KapLearn is the access point for subject notes, supplementary learning material, practice activities and assessments. KapLearn is also the access point for ongoing support. The ‘Ask your tutor’ forum provides continuous technical support from subject matter experts. Recognition of Prior Learning (RPL) Individuals may be able to obtain Recognition of Prior Learning (RPL) for a Kaplan award course based on their previous study and/or work experience. To do this, individuals must submit evidence that demonstrates they have already met the requirements of the course through these other means. Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials. To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page. Pathways Individuals may progress to a Diploma in General Insurance. AssessmentThe assessment tasks for this course are listed below. Units of competency are co-assessed by topic within course as listed in the course outline which can be accessed in the Course Overview tab. FNS41422 Certificate IV in General Insurance AssessmentsDetail 1 ExamSupervised, open book multiple choice examination, four (4) attempts. 1 Written and Oral AssignmentWritten and oral assignment — two (2) attempts • written — short answer questions, case studies • oral — oral questions and role plays. The mode of oral assessment is by audio recording. Individuals will need to organise a volunteer to assist in the role plays. Individuals may attempt the exam and/or submit their written and oral assignment at any time if they believe they are adequately prepared. Individuals must be deemed demonstrated in all assessment items, including demonstrating competency in all of the exam questions, in order to be awarded their qualification. Individuals who complete the course will receive a qualification certificate. Tier 2 Personal Advice General Insurance The assessment tasks for this subject are listed below. Type of exam: open book, multiple-choice exam. Exam questions are randomised per person per sitting. Score required to pass this module: 100% Time limit: Unlimited Number of exam attempts allowed: Unlimited At completion of the modules and exams all students are required to complete a Workplace Validation Report (WVR). The report covers the application of knowledge and skills in the workplace. For General Insurance this must be demonstrated on at least two (2) occasions with different clients and general insurance products. This means that each individual will complete two (2) client interactions. Each WVR completed by a line manager or supervisor is reviewed and marked for final competency by a Kaplan assessor. If individuals are not working in industry, a roleplay with a Kaplan assessor will be conducted. Individuals may attempt the exams and/or WVR/role play at any time if they believe they are adequately prepared. Individuals must be deemed demonstrated in all assessment items, including all of the exam questions, in order to be awarded their course. Individuals who complete the subject will receive a statement of attainment. To learn more about what to expect when completing an oral assignment using audio please click here. Refer to the course outline in the Course Overview tab for more information. PoliciesStudent policies Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support. Terms and Conditions Click here to access our terms and conditions. Refund Policy Access our refund policy Industry recognitionIf you wish to apply for CPD points so that your Kaplan insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency. 1300 662 203 Ask a question First and Last Name* First Last Phone*Please enter in the following format: 614********Email* State*StateACTNSWNTQLDSATASVICWAInternationalWhen would you like to start studying?*When would you like to start studying?Ready nowI'd like to start within 3-6 monthsI'd like to start within 6-12 monthsI'm just gathering information at this stageAsk a question (optional) Consent* I confirm the details entered above are correct and consent to Kaplan Professional using and handling my personal information in accordance with its privacy policy.*PhoneThis field is for validation purposes and should be left unchanged. 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FNS41422 Certificate IV in General Insurance Do you already work or want to work in a customer service, claims, administrative or underwriting role in general insurance? Do you want a broader understanding of the general insurance industry? For more information, please refer to the course outlines > Enrol online > FNS41422 Certificate IV in General Insurance + Tier 2 Personal Advice General Insurance Do you want to work in a general insurance adviser or sales role giving financial advice for Tier 2 general insurance products? Do you need to be RG 146 compliant? Do you work in an underwriting role and want a deeper understanding of general insurance adviser and/or broker roles? Do you work in a claims or customer service role and want a broader understanding of the various roles in the general insurance industry? For more information, please refer to the course outlines > Call to enrol >
Topics FNS41422 Certificate IV in General Insurance Topic 1: General insurance and the financial services industry Topic 2: General insurance products and services Topic 3: General insurance risk Topic 4: Work well with clients Topic 5: General insurance underwriting Topic 6: General insurance product distribution and service Topic 7: General insurance claims Tier 2 Personal Advice General Insurance Foundations of the Financial Services Industry Module 1.1 The financial system Module 1.2 The concept of advice Module 1.3 Economic factors General Advice General Insurance Module 2.1 Insurance overview Module 2.2 Domestic insurance products Module 2.3 Commercial insurance products Module 2.4 Responsibilities and resolving disputes Personal Advice General Insurance Module 2.5 Introduction to the general insurance advice process Module 2.6 The general insurance advice process Adviser Skills Workplace validation report (WVR) Units of Competency FNS41422 Certificate IV in General Insurance There are 12 units of competency awarded for the successful completion of the qualification; 3 core and 9 electives. For information on the units of competency see the course outline in the Course Overview tab. Tier 2 Personal Advice General Insurance^ To provide Tier 2 Personal Advice in General Insurance: Individuals must successfully complete all modules, exams and the Workplace Validation Report. There is 1 unit of competency awarded for the successful completion of the course. For information on the unit of competency see the course outline in the Course Overview tab. The Tier 2 Personal Advice General Insurance course is optional and is not required for the FNS41422 Certificate IV in General Insurance qualification.
FNS41422 Certificate IV in General Insurance Individuals have a total of: 26 weeks to complete the learning and assessment requirements for the FNS41422 Certificate IV in General Insurance from their initial activation date. An additional four (4) weeks resubmission time – If an individual reaches the end of their initial enrolment period and has been deemed not yet demonstrated in one or more assessment items, then an additional 4 weeks will be granted, provided the individual attempted all assessment tasks during the initial enrolment period. This time can be used to resubmit a written and oral assignment or re-sit an exam. There is no fee for this extension. Therefore, if an individual completes the learning and assessment, and the resubmission time is granted, the duration will be 30 weeks. The amount of training for this course may be up to 7 hours per week. The amount of training is the hours a student can expect to spend engaged in structured learning or tutor-led activities. The assessment hours for this subject may be up to 9 hours per week. These are the hours an individual can expect engaging in assessment activities. In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need up to 7 hours per week known as unsupervised hours. These additional hours are for study skills or further research. For example, a student not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training. Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week. Tier 2 Personal Advice General Insurance Individuals have a total of 90 days to complete the learning and assessment requirements from their initial activation date. The program is delivered online. The amount of training for this course may be up to 5 – 7 hours per week. The amount of training is the hours an individual can expect to spend engaged in structured learning or tutor-led activities. The assessment hours for this subject may be up to 5 – 8 hours per week. These are the hours an individual can expect engaging in assessment activities. In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need 3 – 5 hours per week known as unsupervised hours. Experienced individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week.
Language, Literacy and Numeracy (LLN) requirements This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au. Computing technology and skills requirements In order to complete your studies with Kaplan Professional, you’re assumed to have the following skills and access relating to technology.
FNS41422 Certificate IV in General Insurance AssessmentsDetail 1 ExamSupervised, open book multiple choice examination, four (4) attempts. 1 Written and Oral AssignmentWritten and oral assignment — two (2) attempts • written — short answer questions, case studies • oral — oral questions and role plays. The mode of oral assessment is by audio recording. Individuals will need to organise a volunteer to assist in the role plays. Individuals may attempt the exam and/or submit their written and oral assignment at any time if they believe they are adequately prepared. Individuals must be deemed demonstrated in all assessment items, including demonstrating competency in all of the exam questions, in order to be awarded their qualification. Individuals who complete the course will receive a qualification certificate. Tier 2 Personal Advice General Insurance The assessment tasks for this subject are listed below. Type of exam: open book, multiple-choice exam. Exam questions are randomised per person per sitting. Score required to pass this module: 100% Time limit: Unlimited Number of exam attempts allowed: Unlimited At completion of the modules and exams all students are required to complete a Workplace Validation Report (WVR). The report covers the application of knowledge and skills in the workplace. For General Insurance this must be demonstrated on at least two (2) occasions with different clients and general insurance products. This means that each individual will complete two (2) client interactions. Each WVR completed by a line manager or supervisor is reviewed and marked for final competency by a Kaplan assessor. If individuals are not working in industry, a roleplay with a Kaplan assessor will be conducted. Individuals may attempt the exams and/or WVR/role play at any time if they believe they are adequately prepared. Individuals must be deemed demonstrated in all assessment items, including all of the exam questions, in order to be awarded their course. Individuals who complete the subject will receive a statement of attainment.
