Try our course finder tool

Topic overview

This topic will help you build confidence in client meetings and develop key data-gathering techniques by providing the essential tools for engaging in client conversations. Using real client scenarios, you will learn how to listen effectively, take insightful notes and ask the right questions to guide your clients through their financial journey.

 

What will you achieve

  1. Identify client expectations and drivers of satisfaction in a financial advice context
  2. Develop a range of communication techniques and skills essential for productive client relationships
  3. Conduct effective client meetings
  4. Outline a recommendation based on data gathering from client meetings

Structure and duration

This topic is designed to be completed over six (6) weeks, with access available for up to 12 weeks to accommodate flexibility.

Advisers undertaking the Professional Year will receive 20 hours of structured training per topic, while existing advisers will earn five (5) hours of CPD.

Advisers who successfully complete all requirements of the topic will be awarded a certificate of completion.

There are no specific due dates for activities. Advisers progress, complete and submit activities as they go. However, it is recommended that each activity be completed according to order laid out.

 

Recommended six (6) week study plan
WeekLearning focusHours
1Client meeting skills for financial advisers

Activity 1-3
3
2Data gathering skills

Activity 4-5
3
3Interviews

Activity 6
4
4Identifying client goals and objectives

Activity 7-8
3
5Initial strategy development

Activity 9-10
4
6Writing skills

Activity 11-12
3

 

Price

$275 (Inc. GST) per person (corporate package/rate available)

About the Financial Adviser Accelerator Suite (FAAS)

 

The Financial Adviser Accelerator Suite is the most interactive, engaging and career-focused training program the financial advice industry has ever seen — purpose-built to develop capable advisers who are ready to make an immediate impact.

Developed with early-career professionals in mind, the structured topics focus on building essential client engagement skills and financial advice fundamentals. The program is structured around four key knowledge pillars, with each topic containing multiple modules.

 

01

Fundamentals of Financial Advice

02

Client Care in Financial Advice

03

Client Engagement in Financial Advice

04

Quality Processes in Financial Advice