Our course finder tool will point you in the right direction.
Have a question or would like more information? Our dedicated team will promptly reach out to you.
We understand studying is not always easy; you may not have studied for some time or perhaps you have not studied online previously. Juggling study, work and family commitments and trying to find the balance can be demanding. Our support teams are here to assist you when you encounter these challenges and work with you to overcome any difficulties, so you can achieve your education goals.
Need help?
The Student Services team is available to assist students enrolled in vocational or non-accredited education courses.
Our Student Services Representatives are your first point of contact for vocational education students and can assist with a range of non-academic questions, such as activation of subjects, navigation of the student portal and KapLearn subject rooms, assessment deadlines and extensions.
Student Services Representatives are not tutors or subject matter experts so they can’t answer questions about subject content. The ‘Ask Your Tutor’ forum in the KapLearn subject room is the place to go for this advice. Please see section on discussion forums at the end of this page for more information.
Contact the Student Services team on 1300 662 203 (option 1) or mail@kaplan.edu.au
The Student Experience team is available to support students studying a higher education course with Kaplan Professional.
If you are a new or existing higher education student, a Student Experience Adviser can help you:
Student Experience Advisers are not tutors or subject matter experts, so they cannot answer questions about subject content. The discussion forum in your KapLearn subject room is the place to go for this advice, in addition to online drop-in sessions.
Contact the Student Experience team on 1300 135 798 (option 1) or studentadvice@kaplan.edu.au
Our dedicated Student Resolutions team is available to provide assistance to vocational and higher education students in resolving more complex matters that may arise during the course of your studies, including:
The team is also responsible for facilitating queries between you and your assessor that cannot be posted in the discussion forum, such as:
The Student Resolutions team can be reached at studentadviser@kaplan.edu.au.
Support from your tutor is available in your online subject room, KapLearn. Your tutor is a dedicated industry professional and subject matter expert, available to answer your queries regarding your subject notes and assignment preparation via the discussion forum. The tutor is not contactable by telephone or email.
This is an open forum for communication between you, other students and your subject tutor, so all students can benefit from the guidance provided by the tutor when they answer a question.
You can post ‘technical’ queries, i.e., questions about concepts you do not understand from your subject notes and clarification about the context of an assignment question.
Some higher education subjects offer the opportunity to elect to attend a drop-in session with your tutor. These are also recorded for you to catch up on later if you cannot make a specific session.
Some vocational education subjects and courses have live tutor sessions on scheduled dates to drop in and ask questions on the course, topic or subject content and assessments.
Important: Learning support is limited to the learning content of your subject only and does not extend to providing assignment or exam answers. Your online tutor will not assist you with ‘vetting’ (previewing) your assignment answers. Queries about assignment grading, assessor comments or exam questions should not be posted on the forum. Responses to those types of queries are facilitated by our Student Resolutions team. Exam and quiz questions and answers are also not discussed in the forum.
Oops! We could not locate your form.