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Course overview
STUDY MODE
100% online
NUMBER OF SUBJECTS
1
NEXT INTAKE
Enrol and start anytime.
COURSE FEE
$685.00
AVAILABLE LOANS
N/A
AQF LEVEL
5
COURSE DURATION
Maximum of 30 weeks
ACCREDITATION
PROVIDER ID
RTO 90116
Do you already work or want to work in a customer service, claims, administrative or underwriting role in general insurance?
Do you want a broader understanding of the general insurance industry?
For more information, please refer to the course outlines >
Enrol onlineDo you need to be RG 146 compliant?
Do you work in an underwriting role and want a deeper understanding of general insurance adviser and/or broker roles?
Do you work in a claims or customer service role and want a broader understanding of the various roles in the general insurance industry?
For more information, please refer to the course outlines >
Call to enrolLearning outcomes
Learning outcomes
On successful completion of this course, individuals should be able to:
- Apply legislation, regulation and procedures to general insurance job roles
- Identify general insurance products and services and who they are suitable for
- Understand the concepts of general insurance risk, underwriting and insurance policies
- Respond to client enquiries with client relationship management skills
- Use client feedback to participate in continuous improvement processes
- Understand the dispute resolution process and manage complaints
- Understand the processes of receiving, assessing and deciding the outcome of general insurance claims
- Seek assistance with complex specialist terminology
On successful completion of the Tier 2 Personal Advice General Insurance course, individuals should be able to:
- Understand how to provide Tier 2 general advice and personal advice in general insurance
Note: The Tier 2 Personal Advice General Insurance course is optional and is not required for the FNS41422 Certificate IV in General Insurance qualification.
Topics covered
FNS41422 Certificate IV in General Insurance
- Topic 1: General insurance and the financial services industry
- Topic 2: General insurance products and services
- Topic 3: General insurance risk
- Topic 4: Work well with clients
- Topic 5: General insurance underwriting
- Topic 6: General insurance product distribution and service
- Topic 7: General insurance claims
Tier 2 Personal Advice General Insurance
Foundations of the Financial Services Industry
- Module 1.1 The financial system
- Module 1.2 The concept of advice
- Module 1.3 Economic factors
General Advice General Insurance
- Module 2.1 Insurance overview
- Module 2.2 Domestic insurance products
- Module 2.3 Commercial insurance products
- Module 2.4 Responsibilities and resolving disputes
Personal Advice General Insurance
- Module 2.5 Introduction to the general insurance advice process
- Module 2.6 The general insurance advice process
Adviser Skills
- Workplace validation report (WVR)
Units of competency
FNS41422 Certificate IV in General Insurance
There are 12 units of competency awarded for the successful completion of the course; three (3) core and nine (9) electives. For information on the units of competency, see the course outline in the ‘Course overview’ section.
Tier 2 Personal Advice General Insurance
To provide Tier 2 Personal Advice in General Insurance, individuals must successfully complete all modules, exams and the Workplace Validation Report.
There is one (1) unit of competency awarded for the successful completion of the course. For information on the unit of competency, see the course outline in the ‘Course overview’ section.
The Tier 2 Personal Advice General Insurance course is optional and is not required for the FNS41422 Certificate IV in General Insurance qualification.
Industry recognition
- If you wish to apply for CPD points so that your Kaplan Professional insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency.
On successful completion of this course, individuals should be able to:
- Apply legislation, regulation and procedures to general insurance job roles
- Identify general insurance products and services and who they are suitable for
- Understand the concepts of general insurance risk, underwriting and insurance policies
- Respond to client enquiries with client relationship management skills
- Use client feedback to participate in continuous improvement processes
- Understand the dispute resolution process and manage complaints
- Understand the processes of receiving, assessing and deciding the outcome of general insurance claims
- Seek assistance with complex specialist terminology
On successful completion of the Tier 2 Personal Advice General Insurance course, individuals should be able to:
- Understand how to provide Tier 2 general advice and personal advice in general insurance
Note: The Tier 2 Personal Advice General Insurance course is optional and is not required for the FNS41422 Certificate IV in General Insurance qualification.
FNS41422 Certificate IV in General Insurance
- Topic 1: General insurance and the financial services industry
- Topic 2: General insurance products and services
- Topic 3: General insurance risk
- Topic 4: Work well with clients
- Topic 5: General insurance underwriting
- Topic 6: General insurance product distribution and service
- Topic 7: General insurance claims
Tier 2 Personal Advice General Insurance
Foundations of the Financial Services Industry
- Module 1.1 The financial system
- Module 1.2 The concept of advice
- Module 1.3 Economic factors
General Advice General Insurance
- Module 2.1 Insurance overview
- Module 2.2 Domestic insurance products
- Module 2.3 Commercial insurance products
- Module 2.4 Responsibilities and resolving disputes
Personal Advice General Insurance
- Module 2.5 Introduction to the general insurance advice process
- Module 2.6 The general insurance advice process
Adviser Skills
- Workplace validation report (WVR)
FNS41422 Certificate IV in General Insurance
There are 12 units of competency awarded for the successful completion of the course; three (3) core and nine (9) electives. For information on the units of competency, see the course outline in the ‘Course overview’ section.
Tier 2 Personal Advice General Insurance
To provide Tier 2 Personal Advice in General Insurance, individuals must successfully complete all modules, exams and the Workplace Validation Report.
There is one (1) unit of competency awarded for the successful completion of the course. For information on the unit of competency, see the course outline in the ‘Course overview’ section.
The Tier 2 Personal Advice General Insurance course is optional and is not required for the FNS41422 Certificate IV in General Insurance qualification.
- If you wish to apply for CPD points so that your Kaplan Professional insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency.
Assessment
The assessment tasks for this course are listed below. Units of competency are co-assessed by topic within course as listed in the course outline, which can be accessed in the ‘Course overview’ section.
FNS41422 Certificate IV in General Insurance
| Assessments | Detail |
|---|---|
| 1 Exam | Supervised, open-book, multiple-choice examination with four (4) attempts. |
| 1 Written and Oral Assignment | Written and oral assignment — two (2) attempts • written — short-answer questions, case studies • oral — oral questions and role plays. The mode of oral assessment is by audio recording. Individuals will need to organise a volunteer to assist in the role plays. |
Individuals may attempt the exam and/or submit their written and oral assignment at any time if they believe they are adequately prepared.
Individuals must be deemed demonstrated in all assessment items, including demonstrating competency in all of the exam questions in order to be awarded their qualification.
Individuals who complete the course will receive a qualification certificate.
Tier 2 Personal Advice General Insurance
The assessment tasks for this subject are listed below.
Type of exam: open book, multiple-choice exam. Exam questions are randomised per person, per sitting.
Score required to pass this module: 100%
Time limit: Unlimited
Number of exam attempts allowed: Unlimited
At completion of the modules and exams, all students are required to complete a Workplace Validation Report (WVR). The report covers the application of knowledge and skills in the workplace. For General Insurance this must be demonstrated on at least two (2) occasions with different clients and general insurance products. This means that each individual will complete two (2) client interactions.
Each WVR completed by a line manager or supervisor is reviewed and marked for final competency by a Kaplan Professional assessor.
If individuals are not working in industry, a roleplay with a Kaplan Professional assessor will be conducted.
Individuals may attempt the exams and/or WVR/role play at any time if they believe they are adequately prepared.
Individuals must be deemed ‘demonstrated’ in all assessment items, including all of the exam questions, in order to complete the course.
Individuals who complete the subject will receive a statement of attainment.
To learn more about what to expect when completing an oral assignment using audio please click here.
Refer to the course outline in the ‘Course overview’ section for more information.
Duration
FNS41422 Certificate IV in General Insurance
Individuals have a total of:
- 26 weeks to complete the learning and assessment requirements for the FNS41422 Certificate IV in General Insurance from their initial activation date.
- An additional four (4) weeks’ re-submission time – if an individual reaches the end of their initial enrolment period and has been deemed ‘not yet demonstrated’ in one or more assessment items, then an additional four (4) weeks will be granted, provided the individual attempted all assessment tasks during the initial enrolment period. This time can be used to re-submit a written and oral assignment or re-sit an exam. There is no fee for this extension.
Therefore, if an individual completes the learning and assessment, and the re-submission time is granted, the duration will be 30 weeks.
The amount of training for this course may be up to seven (7) hours per week. The amount of training is the hours a student can expect to spend engaged in structured learning or tutor-led activities.
The assessment hours for this subject may be up to nine (9) hours per week. These are the hours an individual can expect engaging in assessment activities. In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need up to seven (7) hours per week, known as unsupervised hours. These additional hours are for study skills or further research. For example, a student not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training.
Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week.
Tier 2 Personal Advice General Insurance
Individuals have a total of 90 days to complete the learning and assessment requirements from their initial activation date. The program is delivered online.
The amount of training for this course may be up to five (5) to seven (7) hours per week. The amount of training is the hours an individual can expect to spend engaged in structured learning or tutor-led activities.
The assessment hours for this subject may be up to five (5) to eight (8) hours per week. These are the hours an individual can expect engaging in assessment activities.
In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need three (3) to five (5) hours per week, known as unsupervised hours.
Experienced individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week.
Entry requirements
Education requirements
There are no entry requirements for FNS41422 Certificate IV in General Insurance.
Individuals are required to be aged 18 years or older to enrol in this course.
Individuals who are in Australia on a student visa are unable to enrol in this course. If you are in Australia on a visa and wish to enrol, you need to ensure you are enrolling in accordance with the study conditions of your visa.
Language, literacy and numeracy (LLN) requirements
This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities, and at times, engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication.
If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au.
Computing technology and skills requirements
In order to complete your studies with Kaplan Professional, you are assumed to have the basic skills and access relating to technology.
There are no entry requirements for FNS41422 Certificate IV in General Insurance.
Individuals are required to be aged 18 years or older to enrol in this course.
Individuals who are in Australia on a student visa are unable to enrol in this course. If you are in Australia on a visa and wish to enrol, you need to ensure you are enrolling in accordance with the study conditions of your visa.
This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities, and at times, engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication.
If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au.
In order to complete your studies with Kaplan Professional, you are assumed to have the basic skills and access relating to technology.
Enrolment information
You may enrol at any time and begin studying when all pre-enrolment information has been provided.
Note: The Tier 2 Personal Advice General Insurance course is optional and is not required for the FNS41422 Certificate IV in General Insurance qualification.
Enrol nowThis course is delivered online and does not include hard copy notes.
Kaplan Professional’s online learning portal, KapLearn, enables the provision of innovative, interactive learning resources and support. KapLearn can be accessed anywhere at any time using a computer or mobile device that has internet access.
KapLearn is the access point for subject notes, supplementary learning material, practise activities and assessments. KapLearn is also the access point for ongoing support. The ‘Ask your tutor’ forum provides continuous technical support from subject matter experts.
Individuals may be able to obtain RPL for a Kaplan Professional award course based on their previous study and/or work experience. To do this, individuals must submit evidence that demonstrates they have already met the requirements of the course through these other means.
Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials.
To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page.
Individuals may progress to a Diploma in General Insurance.
Policies
Student policies
Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support.
Terms and conditions
Click here to access our terms and conditions.
Refund policy
Access our refund policy.
Fees
FNS41422 Certificate IV in General Insurance: Enrol directly into the program for $685 (GST free).
FNS41422 Certificate IV in General Insurance + Tier 2: Enrol directly into the program for $850 (GST free).
For additional study-related fees, please click here.
