Language, Literacy and Numeracy Requirements and Support Options

Important information – please review before commencing your studies


The team at Kaplan Professional is here to support you to achieve your study goals.  To ensure you are fully prepared for your upcoming study, before commencing your course/subject, there is some important information you need to be aware of.  This information is also available on the relevant course page of our website at

Kaplan Professional courses are delivered and assessed in English and require you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication.

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, please click here to request a call from a member of our Student Resolutions team to discuss your circumstances.

If you need additional support, there are a number of organisations who provide English language and literacy services.  Some suggestions are listed below:

The Australian Government Language Literacy and Numeracy Program

The Reading Writing Hotline

Kaplan International English

Adult Migrant English Program (AMEP)


Please note that fees and charges for these services may apply and will be the responsibility of the student.

Some courses/subjects may have prerequisite requirements that you must meet prior to commencing study.  Please check the ‘Entry Requirements’ tab of the relevant course page of our website for details at

If your course/subject has a prerequisite, you will need to submit evidence of fulfilling this requirement to our office.  Certified copies of academic records showing completion of the prerequisite requirements can be sent to

To successfully complete studies with Kaplan Professional, individuals will require basic computing skills. This may include:

  • saving and editing Microsoft Office documents
  • researching, accessing and searching the internet
  • downloading and saving documents from websites
  • uploading documents through websites
  • making an audio recording using a smartphone, tablet or computer
  • participating in online discussions

Recommended browsers

You can access KapLearn using any of the browsers below, but it runs best on the latest versions:

  • Firefox 3 or later
  • Chrome 4 or later
  • Safari 3 or later
  • Internet Explorer

You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan Professional’s online learning system, try using another browser.

Browser settings and support

For the best user experience at Kaplan Professional’s online learning system, select the following browser settings:

  • enable cookies
  • enable JavaScript
  • do not block pop-up windows

Audio recording app

You will need to use a free or paid audio-recording app on your phone, tablet or computer to record and submit your oral assignment. Most devices come with a free built-in audio/voice-recording app. More information should be available in your device manual or on the device manufacturer’s website. Below are help links for some popular devices.

If you have a condition or special learning need which impacts on your ability to study or to complete assessment, the following application processes are available to you:

For a condition or special learning need existing at the time of your initial enrolment, refer to the Reasonable Adjustment Form.

For a condition or special need that occurs during the course of your study, refer to the Special Consideration Form.

Further information regarding these processes can be found in our Assessment Policy.


Please make us aware of your circumstances prior to commencing study or as soon as possible thereafter. You can click here to request assistance and a member of our Student Resolutions team will contact you to discuss appropriate support options.

We wish you all the best with your studies.