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The Tier 2 RG146 Accreditation Online training program is specifically designed for corporate organisations that require employees to hold accreditation in General and/or Personal Advice in basic deposit and non-cash payment products and/or general insurance.
In the eLearning environment, individuals take on the role of a customer liaison officer at a fictional general insurance and banking business. Individuals are presented with realistic tasks to develop their skills and knowledge of workplace practice and to prepare them for the exam at the end of each module.
On successful completion of this program, individuals should be able to:
Refer to the program outline for more information.
Contact your BDM about attractive fee incentives for corporate cohorts.
Call 1300 344 589 or email firstname.lastname@example.org.
Individuals have a total of 90 days to complete the assessment requirements for each subject.
The amount of training for this course is 5 – 7 hours per week. The amount of training is the hours an individual can expect to spend engaging in structured learning or tutor-led activities.
The assessment hours for this course are 5 – 8 per week. These are the hours an individual can expect to spend engaging in assessment activities.
In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need between 3 – 5 hours per week known as unsupervised hours.
The hours above will vary depending on the Tier 2 subject, and also the experience of the individual. Individuals in industry may not need to utilise the unsupervised hours. Experienced Individuals who are working in industry may complete their course in a shorter timeframe if they are eligible for Recognition of Prior Learning and/or Credit Transfer (CT).
Additional study-related fees apply to formal extensions and re-enrolments. Please refer to the Vocational Education Fees schedule found here.
Please also refer to the Vocational Education and Training (VET) Enrolment Terms and Conditions here or the Student Handbook here for important information on subject activation and completion timeframes, extensions, and subject re-enrolment.
There are no entry or eligibility requirements for this qualification.
Individuals who are under 18 years of age but over 16 can enrol into this course with parental/guardian consent. Further support is provided to both the student and the parent/guardian throughout the enrolment.
Individuals who are in Australia on a student visa are unable to enrol in this program. If you are in Australia on a visa and wish to enrol, you need to check that you are enrolling in accordance with the study conditions of your visa.
This course requires you to read modules with transcripts provided on screens and audio narration, exams and oral assessments.
If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email email@example.com.
The suite has been developed using an online rapid development tool, publishing SCORM compliant modules that are accessible via screen readers. Many organisations have accessibility requirements, which require a specified subset of W3C Priority 1 & 2 accessibility standards.
You can access KapLearn using any of the browsers below, but it runs best on the latest versions:
Recommended Browsers and Versions
MS Edge v88 (and above)
Firefox – v83 (and above)
Google Chrome – v88 (and above)
Safari – v13 (and above)
You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan’s online learning system, try using another browser.
Devices and Software
Note: It is not recommended to review these modules on your smartphone devices. The ideal screen resolution is larger than 1024 x 768.
To successfully complete this course, individuals will require basic computing skills. This may include:
Individuals may enrol into this course at any time and begin studying when all pre-enrolment requirements have been provided.
To enrol please contact us on 1300 344 589 or email firstname.lastname@example.org.
This program is delivered online.
Kaplan Professional’s online learning portal KapLearn enables us to provide you with innovative, interactive learning resources and support. You can access KapLearn from anywhere at any time using a computer or mobile device that has internet access.
Corporate clients should contact our Tier 2 Support on 1300 344 589 to discuss face-to-face delivery options and how we can tailor our training to your business needs.
Recognition of Prior Learning (RPL)
Individuals may be able to obtain Recognition of Prior Learning (RPL) for a Kaplan Professional award subject based on their previous study and/or work experience. To do this, individuals must submit evidence that demonstrates they have already met the requirements of the subject through these other means.
Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials.
To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page.
Although it is not an entry requirement, Tier 2 General Insurance provides underpinning knowledge for FNS41422 Certificate IV in General Insurance.
The Tier 2 accreditation program provides the entry level requirements for individuals required to provide general or personal advice in basic deposit and non-cash payment products and /or general insurance.
Continuing Professional Development (CPD) to maintain and extend your knowledge and skills is essential to remaining compliant under ASIC’s Regulatory Guide 146 (RG146).
Kaplan Professional offers CPD through Ontrack — our online Continuing Education platform — which delivers monthly multimedia learning content, along with tracking and reporting capabilities.
Kaplan Professional’s Continuing Education content is recognised and accredited by the FPA, AFA, CPA and SMSFA. To learn more about our Continuing Education offerings, visit the Continuing Education page, or contact our Continuing Education support team on 1300 527 526.
Type of exam: open book, multiple-choice exam. Exam questions are randomised per person per sitting.
Score required to pass this module: 100%
Time limit: Unlimited
Number of exam attempts allowed: Unlimited
At completion of the modules and exams all individuals are required to complete a Workplace Validation Report. The report covers the application of knowledge and skills in the workplace. For Deposit Products this must be demonstrated by an individual on at least one (1) occasion and for General Insurance this must be demonstrated on at least two (2) occasions with different clients and general insurance products. This means that each individual will complete either one (1) client interaction (if enrolled in Deposit Products), two (2) client interactions (if enrolled in General Insurance) or three (3) client interactions (if enrolled in General Insurance and Deposit Products).
Each Workplace Validation Report completed by a line manager or supervisor is reviewed and marked for final competency by a Kaplan assessor.
If individuals are not working in the industry, the interactions will be conducted via roleplays with a Kaplan assessor.
Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support.
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1300 344 589
1300 344 589