FPC007B Client Engagement Skills (aligns to FASEA bridging course: Client and Consumer Behaviour, Engagement and Decision Making)

This subject focuses on behavioural finance concepts to understand different types of behavioural biases that may impact an individual’s financial decision-making. It examines portfolio and prospect theories and the application of behavioural finance to the outcomes of client engagements. It explains how emotional intelligence and critical thinking can assist a financial adviser to understand their client’s decisions.

Students can apply their understanding of the above key concepts by critically evaluating their own emotional intelligence strengths and weakness. They can also evaluate personal communication styles to support client relationships.

For more information, please refer to the subject outline here.

  • Learning outcomes
    • On successful completion of this subject, individuals should be able to:

      1. Critically evaluate the explanations of market and investor behaviour according to Portfolio and Prospect theories
      2. Extend the insights of behavioural finance to understand the nature of client relationships in the context of financial planning
      3. Compare and contrast the effects of emotionally intelligent behaviours and critical thinking behaviours on the outcomes of client engagements in a financial services company or licensee
      4. Critically examine the authenticity of communications from a financial adviser to a client with feedback from an assessment of communication styles
      5. Evaluate a range of heuristics, biases and decision errors made by financial advisers and clients in a context of financial services
      6. Build a professional development plan based on results and feedback from various sources

  • Subject contents
    • Topic Title
      Topic 1 Introduction to behavioural finance
      Topic 2 Decision making and behavioural bias
      Topic 3 Critical thinking and decision-making
      Topic 4 Emotional intelligence
      Topic 5 Trustworthiness and authenticity
      Topic 6 Communication styles
      Topic 7 Consumer decisions to seek financial advice
      Topic 8 Consumer behaviour and marketing decisions

  • CPD
    • Kaplan Professional has assessed this subject. Click here for the following CPD hours applicable from 1 January 2019 on successful completion of this course. For subjects or courses completed prior to this date, please contact Kaplan Professional’s CPD Support team on 1300 527 526 or pdmail@kaplan.edu.au.

  • Duration
    • The duration of this subject is one study period (12 weeks).

  • Assessment
  • Prerequisites
    • There is no prescribed text for this subject. Individuals are provided with key readings and access to Kaplan’s online databases. Individuals are encouraged to research and read widely on the topic

  • Assumed knowledge
    • Whilst there are no prerequisites for this subject, Kaplan assumes that individuals have completed FPC001B Economic and Legal Context for Financial Planning, FPC002B Ethics and Professionalism in Financial Advice, FPC003 Superannuation and Retirement Advice and FPC004 Insurance Advice, or understand the content covered in those subjects, prior to undertaking FPC007B Client Engagement Skills.

  • Course transition subject equivalence
    • Individuals may not be required to complete this subject if they have transitioned from a SIA/Finsia/Kaplan course and have completed the following subjects:

      • there are no equivalences for this subject.
  • Reading list
    • There is no prescribed text for this subject. Individuals are provided with key readings and access to Kaplan’s online databases. Individuals are encouraged to research and read widely on the topic.

  • Recognition of Prior Learning (RPL)
    • RPL for FASEA’s Behavioural Finance subject may be awarded if your completed prior studies are listed on the FASEA Approved Courses by Institute of Higher Education list and are deemed equivalent to this subject. RPL may also be awarded based on prior post graduate studies in accordance with the Kaplan Professional Recognition of Prior Learning Policy.

  • Key Dates
    • Next available intake

      Study Period 3, 2023 important dates  
      Enrolments open Now
      KapLearn opens (early access) 3 April 2023
      Early access to assessments 17 April 2023
      Study period commences 1 May 2023
      Assessment dates Click here >
      Enrolments close / Census 17 May 2023
      Study period ends 21 July 2023

      For a full list of annual study period dates, click here >

  • Fees
    • Enrolment fees Fee
      Subject fee 2023 $2,600

      Note: If this subject is undertaken as a standalone subject, no FEE-HELP is available.

      FEE-HELP is available for individuals undertaking this subject as part of a qualification. Click here to find out if you’re eligible.

      Click here for a full list of fees and allowances.