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Home > Subjects > DFSC103 – Client Engagement Skills
Master effective communication, client engagement and professional strategies to enhance trust, satisfaction and long-term client success in financial services.
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STUDY MODE
100% online
AQF LEVEL
5
NEXT INTAKE
9 Mar 2026
SUBJECT DURATION
12 weeks
SUBJECT FEE
$720.00
This core subject of the Diploma of Financial Services explores the foundations of building effective relationships with financial services clients and customers. It explores issues creating barriers in client and financial services professional relationships. Individuals will develop strategies for effective communication and relationship building.
Individuals will demonstrate knowledge of methods of client engagement and satisfaction measurement and monitoring, effective work and organisational practices, and continuous improvement and professional development approaches.
For more information, please refer to the subject outline.
Diploma of Financial Services >
On the successful completion of this subject, individuals should be able to:
There is no prescribed text for this subject.
Individuals are provided with key readings and access to Kaplan Professional’s online databases. Individuals are encouraged to research and read widely on the topic.
Click here for an assessment timetable.
Advanced standing may be awarded in recognition of prior learning (RPL) for your prior studies that are directly related to the qualification. This may include credit for generic knowledge component of Tier 1 RG146 studies.
Get detailed guidance on the application process here.
Not applicable.
There are no equivalences for this subject.
12 Jan 2026 - 3 Apr 2026
❌ Enrolments now closed
Early access opens N/A
Early access to assessments N/A
Study period commences 12 January 2026
Enrolments close/census 28 January 2026
Study period ends 3 April 2026
Assessment dates See assessment information
9 Mar 2026 - 29 May 2026
Study period commences 9 March 2026
Enrolments close/census 25 March 2026
Study period ends 29 May 2026
4 May 2026 - 24 Jul 2026
✓ Enrolments open now
Study period commences 4 May 2026
Enrolments close/census 20 May 2026
Study period ends 24 July 2026
29 Jun 2026 - 18 Sep 2026
Study period commences 29 June 2026
Enrolments close/census 15 July 2026
Study period ends 18 September 2026
Assessment dates See assessment timetable
24 Aug 2026 - 13 Nov 2026
Study period commences 24 August 2026
Enrolments close/census 9 September 2026
Study period ends 13 November 2026
19 Oct 2026 - 8 Jan 2027
Study period commences 19 October 2026
Enrolments close/census 4 November 2026
Study period ends 8 January 2027
To safeguard against any future price increases, you can lock in the price of your subject enrolment fees for the duration of your qualification. Many eligible students use FEE-HELP, which is a Commonwealth Government loan. This means you do not need to pay to study upfront, helping you to reduce some of your financial burden . Please note that government fees apply for the use of FEE-HELP for higher education diploma subjects. Click here for further information.
When you apply to study with Kaplan Professional, you pay for the subjects you’ve enrolled in for each study period.
The tuition fee listed below applies to all Diploma of Financial Services subjects:
If you are paying by cheque, utilising a deferral, or have a preferred client code, you will need to download and submit a hard copy of the form below.
Download a new student application (enrolment) form>
Other fees
Further fees may apply. Click here for a full list of fees and allowances.
Further fees
Click here for a full list of fees and allowances.
FEE-HELP
Click here to find out if you are eligible for FEE-HELP.
Payment FAQs
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