Ontrack FAQs

Ontrack is a purpose-built platform designed to deliver innovative and empowering learning experiences. With an intuitive design and responsive interface accessible on multiple devices, the platform enables users to conveniently complete their learning anytime and anywhere.

Ontrack allows the creation of individual or group learning profiles and multiple learning plans based on users’ roles and learning requirements. In addition, the platform enables users to create and maintain a centralised lifelong learning repository, as well as the ability to upload a record of external and face-to-face training.

Ontrack also offers comprehensive reporting and tracking tools to manage ongoing learning, monitor progress, and provide insightful analytics at an individual or group level.

New learning content is released in Ontrack’s content libraries bi-monthly, on approximately the 1st and 15th of each month. With more than 300 digital modules, videos and podcasts published annually, Ontrack’s engaging and diversified multimedia format appeals to a variety of individual learning styles.

While we continue to expand content within the Ontrack platform, our dedicated and experienced team can also develop customised content across any industry and tailored to an organisation’s specific needs.

In addition, organisations can also create and curate their own custom content to suit employee-specific needs and upload it into Ontrack for their learners.

Find out more and enquire here.

Sign up by selecting the content you want (12-month content library subscription, short course or standalone module) from the Ontrack catalogue here.

Individuals (short courses/modules): From the course page, select order now and then choose ‘Individual’ when prompted to enrol and pay immediately online.

Individuals (content library subscription): Library subscriptions are ordered via the Organisation order form and will take one to three business days for the Ontrack Support team to contact you to finalise the setup.

Organisations:
Use this online order form to purchase content library subscriptions, short courses and/or modules for one or more users.

After you submit the form, the Ontrack Support team will contact you to finalise your setup.

Need help? Contact Ontrack Support on 1300 527 526 or pdmail@kaplan.edu.au.

When you sign up to Ontrack, you will receive a welcome email with your student number and instructions to set a password. To access the platform, visit ontrack.edu.au and log in using your student number and password.

If you’re unable to locate your Ontrack welcome email (including in your spam or junk folders) and would like us to re-send it to you, please contact the Ontrack Support team at pdmail@kaplan.edu.au.

No, you will need to log in using the student number provided in your Ontrack welcome email. If you have trouble locating your Ontrack student number, please get in touch.

The Ontrack Support team is available to assist you Monday to Friday, 9:00am to 5:00pm (AEST/AEDT). Call 1300 527 526 or email pdmail@kaplan.edu.au.

You can browse or search content libraries by keyword or using the advanced search filters available. Alternatively, you can click on a topic or sub-topic in your learning plan to display a list of content available for that topic or sub-topic area.

To browse our available content libraries, courses and standalone modules, please click here.

Yes, you can enter external learning activities as ‘Supplementary Learning’.

Various forms of support are available under the ‘Help’ icon in the Ontrack platform. These include detailed Support Guides to help you navigate the platform. Support Guides can be filtered by role (Learner, Supervisor or Account Administrator), and you can also search for a specific guide using keywords.

In addition, our friendly and knowledgeable Ontrack Support team is available to assist you Monday to Friday, 9:00am to 5:00pm (AEST/AEDT). Call 1300 527 526 or email pdmail@kaplan.edu.au.