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Home > Subjects > DFSC103 – Client Engagement Skills
Master effective communication, client engagement and professional strategies to enhance trust, satisfaction and long-term client success in financial services.
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STUDY MODE
100% online
AQF LEVEL
5
NEXT INTAKE
25 Aug 2025
SUBJECT DURATION
12 weeks
SUBJECT FEE
$720.00
This core subject of the Diploma of Financial Services explores the foundations of building effective relationships with financial services clients and customers. It explores issues creating barriers in client and financial services professional relationships. Individuals will develop strategies for effective communication and relationship building.
Individuals will demonstrate knowledge of methods of client engagement and satisfaction measurement and monitoring, effective work and organisational practices, and continuous improvement and professional development approaches.
For more information, please refer to the subject outline.
Diploma of Financial Services >
On the successful completion of this subject, individuals should be able to:
There is no prescribed text for this subject.
Individuals are provided with key readings and access to Kaplan Professional’s online databases. Individuals are encouraged to research and read widely on the topic.
Click here for an assessment timetable.
Advanced standing may be awarded in recognition of prior learning (RPL) for your prior studies that are directly related to the qualification. This may include credit for generic knowledge component of Tier 1 RG146 studies.
Get detailed guidance on the application process here.
Not applicable.
There are no equivalences for this subject.
25 Aug 2025 - 14 Nov 2025
✓ Enrolments open now
Early access opens N/A
Early access to assessments N/A
Study period commences 25 August 2025
Enrolments close/census 10 September 2025
Study period ends 14 November 2025
Assessment dates See assessment information
To safeguard against any future price increases, you can lock in the price of your subject enrolment fees for the duration of your qualification. Many eligible students use FEE-HELP, which is a Commonwealth Government loan. This means you do not need to pay to study upfront, helping you to reduce some of your financial burden . Please note that government fees apply for the use of FEE-HELP for higher education diploma subjects. Click here for further information.
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Other fees
Further fees may apply. Click here for a full list of fees and allowances.
Further fees
Click here for a full list of fees and allowances.
FEE-HELP
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Payment FAQs
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