Do you work for an Australian credit licensee and need to meet your ASIC RG 206 compliance?
Do you want to upskill and receive an industry recognised qualification from a leading education provider?
Kaplan’s Certificate IV in Credit Management (FNS40115) is ideal for new entrants working for Australian credit licensees (ACLs), such as banks and credit unions and roles including responsible managers and credit representatives. It focuses on providing you with the skills and knowledge needed to fill a variety of credit-related roles while meeting the education requirements outlined in ASIC’s RG 206.
The Certificate IV in Credit Management (FNS40115) offers:
Please refer to the course outline for more information.
Upon successful completion of this subject, students should be able to:
Units of competency
|Code||Title||Core or Elective||Type of Assessment|
|FNSCRD401||Assess credit applications||Core||Assignment, Exam|
|FNSCRD402||Establish and maintain appropriate security||Core||Assignment, Exam|
|FNSCRD403||Manage and recover bad and doubtful debts||Core||Assignment|
|FNSCRD404||Utilise the legal process to recover outstanding debt||Core||Assignment|
|FNSCRD405||Manage overdue customer accounts||Core||Assignment|
|FNSINC401||Apply principles of professional practice to work in the financial services industry||Core||Assignment|
|FNSORG401||Conduct individual work within a compliance framework||Core||Assignment|
|FNSRSK401||Implement risk management strategies||Elective||Assignment, Exam|
|FNSCRD503||Promote understanding of the role and effective use of consumer credit||Elective||Assignment, Exam|
|BSBCMM301||Process customer complaints||Elective||Assignment|
|BSBCUS403||Implement customer service standards||Elective||Assignment, Exam|
|BSBWOR501||Manage personal work priorities and professional development||Elective||Assignment, Exam|
The above 13 units of competency are awarded for the successful completion of the Certificate IV qualification; 9 core and 4 electives. Please note an additional unit of competency is being completed in this course: BSBWOR501 Manage personal work priorities and professional development.
Note: The assessment is listed by unit of competency above. The assessments within subjects are combined covering multiple units of competency. Refer to ‘Assessment tasks’ for further information.
Enrolment into the Certificate IV in Credit Management (FNS40115) is $585 (GST excluded).
For additional study-related fees, please click here.
Students who enrol into the Certificate IV in Credit Management (FNS40115) are given a maximum time of 26 weeks to complete the qualification from their initial enrolment date.
This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication.
If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email firstname.lastname@example.org.
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To successfully complete this course, learners will require basic computing skills. This may include:
You may enrol into this course at any time and begin studying immediately on enrolment.
This course is delivered online via Kaplan’s learning management system KapLearn.
You will receive login details to KapLearn on enrolment. When you log on to KapLearn you are able to access the subject notes, assessments, additional learning materials such as media, case studies, practice activities and your online tutor.
Assessments are accessed and submitted through KapLearn.
Corporate clients should contact our Corporate Solutions Representative on
1300 728 505 to discuss face-to-face delivery options and how we can tailor our training to your business needs.
You may be entitled to receive an exemption for existing knowledge and skills.
To find out if you are eligible to receive exemptions, refer to our exemptions page.
Candidates such as credit/lending officers, credit controllers, customer service officers, credit analysts and reconciliation officers may also be interested in Kaplan’s Finance and Mortgage Broking courses.
Continuing professional development (CPD) of your knowledge and skills is essential to remaining compliant under ASIC’s Regulatory Guide 206 (RG 206). ASIC has specified that representatives offering mortgage broking services must undertake 20 hours of CPD each year. CPD requirements for Mortgage & Finance Association of Australia (MFAA) membership are set over and above ASIC requirements of 20 hours per year.
Kaplan offers CPD training for finance and mortgage brokers through Ontrack — our online CPD platform — which delivers monthly multimedia training, along with tracking and reporting capabilities.
Kaplan’s CPD training is recognised and accredited by the MFAA. Please review the educational requirements on the MFAA website for further information. To learn more about our ASIC RG 206 compliance offerings, visit the CPD page for more information, or contact our CPD support team on 1300 527 526.
The assessments for each course are listed below. Units of competency are co-assessed by topic within subjects, as listed in ‘Units of competency’.
|1 Exam||Supervised, open book multiple choice examination|
|1 Assignment||A project-based assignment with short answer questions|
Students may attempt the exam and/or submit their assignment at any time if they believe they are adequately prepared. Students will receive personal reminder emails as they approach their assessment deadlines.
This assignment consists of a number of tasks based on the content of each topic. The tasks include short answer questions based on developing self-management skills and professional knowledge, a case study is to evaluate and process a loan application and scenarios about providing customer service and resolving issues.
More detailed information about the assignments can be found in the course outline.
Kaplan’s exams are open book multiple-choice exams where emphasis is placed on the application of knowledge.
You can sit your exam while being supervised in your workplace or at a Kaplan office.
Click here for Kaplan office exam times and venues.
Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support.
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