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Home > Courses > FNS41521 Certificate IV in Life Insurance – Claims Stream
The FNS41521 Certificate IV in Life Insurance – Claims stream allows those already work, or want to work in the life insurance industry to meet the industry-wide professional standards framework.
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NUMBER OF SUBJECTS
Enrol and start anytime
Maximum of 34 weeks
Australian Skills Quality Authority (ASQA)
The FNS41521 Certificate IV in Life Insurance qualification can only be issued once, therefore individuals cannot enrol in both streams. Ensure that you only enrol in either the Claims or Underwriting stream.
Are you looking to commence a career in life insurance claims? Or have you been working in the industry and would like to consolidate your knowledge and skills?
The FNS41521 Certificate IV in Life Insurance – Claims stream also allows those already work, or want to work, in the life insurance industry to meet the industry-wide professional standards framework.
This course focuses firstly on the essential skills and knowledge required to work effectively in the life insurance context in line with professional and ethical practices. This includes legislation and regulations, ethics, sustainability, and life insurance products and services. It then moves onto skills and knowledge specifically for claims roles, including working professionally and effectively with clients, managing claims information and evaluating life insurance claims, managing claims portfolios, and dealing effectively with client complaints.
Students are supported by live tutor sessions throughout their learning experience. Each session provides an opportunity to engage with a tutor/subject matter expert in real-time. Students can use these one-hour sessions to drop in and ask questions on the subject content and assessments.
Summary video recordings are provided for each topic. These short videos provide a guide for students on key concepts and focus points for each topic.
Kaplan Professional’s FNS41521 Certificate IV in Life Insurance – Claims stream comprises of two subjects; Life Insurance Fundamentals (CLI1F) and Life Insurance Essentials – Claims Stream (CLI2C). The table below indicates the recommended study order for subjects in this course.
For more information, please see the subject outlines below:
Students who have previously completed the units of competency that make up the FNSSS00018 Life Insurance Fundamentals Skill Set may enrol in the FNS41521 Certificate IV in Life Insurance, and the units of competency may be recognised through credit transfer as the first subject of this qualification.
On successful completion of the FNS41521 Certificate IV in Life Insurance subjects below, individuals should be able to:
Life Insurance Fundamentals (CLI1F)
Life Insurance Essentials – Claims Stream (CLI2C)
10 units of competency are awarded for the successful completion of the FNS41521 Certificate IV in Life Insurance; four (4) core and six (6) electives. Please refer to the information in the ‘Assessment’ section in relation to completing your course.
For information on the units of competency, please see the subject outlines in the ‘Course overview’ section.
If you wish to apply for CPD points, so that your Kaplan Professional insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency.
The assessment tasks for each subject are listed below.
Units of competency are co-assessed within subjects, as listed in ‘Units of Competency’.
• Written – short-answer questions, scenarios, case studies
• Oral – role plays and a presentation
The mode of oral assessment is by audio recording. As part of the subject requirements, individuals will need to organise a volunteer to assist with their role plays.
• Written – short-answer questions, case studies
• Oral – questions and role plays
Individuals may attempt the exam and/or submit their written and oral assignment at any time if they believe they are adequately prepared and will receive personal reminder emails as they approach their assessment deadlines.
Individuals must be deemed to be ‘demonstrated’ in all assessment items, including demonstrating competency in all of the exam questions, in order to be awarded their qualification certificate.
To learn more about what to expect when completing an oral assignment using audio, please click here.
You can sit your exam while being supervised in your workplace or with online supervision via Zoom at a suitable location.
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Individuals have a total of:
Therefore, if an individual completes the learning and assessment, and the res-ubmission time in every subject is granted, the duration will be 34 weeks.
The subject breakdown for this course is below:
Including both the subjects in this qualification (CLI1F and CLI2C), the total duration for the FNS41521 Certificate IV in Life Insurance is 26 to 34 weeks.
The amount of training for this subject may be up to nine (9) hours per week. The amount of training is the hours an individual can expect to spend engaged in structured learning or tutor-led activities.
The assessment hours for this course may be up to 10 hours per week. These are the hours an individual can expect engaging in assessment activities.
In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need up to eight (8) hours per week, known as unsupervised hours. These additional hours are for study skills or further research. For example, an individual not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training.
Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week.
Additional study-related fees apply to formal extensions and re-enrolments. Please refer to the Vocational Education Fees schedule found here.
Please also refer to our Vocational Education and Training (VET) Enrolment Terms and Conditions here or our Student Handbook here for important information on:
There are no entry requirements for the FNS41521 Certificate IV in Life Insurance.
Individuals are required to be aged 18 years or older to enrol in this course.
Individuals who are in Australia on a student visa are unable to enrol in this course. If you are in Australia on a visa and wish to enrol, you need to ensure you are enrolling in accordance with the study conditions of your visa.
This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities, and at times, engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written and oral communication.
If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email firstname.lastname@example.org.
In order to complete your studies with Kaplan Professional, you are assumed to have the following skills and access relating to technology:
To successfully complete this qualification, individuals will require basic computing skills. This may include:
Individuals may enrol in the FNS41521 Certificate IV in Life Insurance at any time and begin studying immediately on enrolment.
This subject is delivered online via Kaplan Professional’s learning management system, Kaplearn.
You will receive login details to KapLearn on enrolment. When you log on to KapLearn, you are able to access the subject notes, assessments and additional learning materials. This includes media, case studies, practise activities and your online tutor.
Assessments are accessed and submitted through KapLearn.
Corporate clients should contact our Corporate Solutions team at email@example.com to discuss delivery options and how we can further tailor our training to meet your business needs.
Individuals may be able to obtain RPL for a Kaplan Professional award subject based on their previous study and/or work experience. To do this, individuals must submit evidence demonstrating they have already met the requirements of the subject through these other means.
Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials.
To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page.
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