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Course overview


STUDY MODE

100% online

NUMBER OF SUBJECTS

2

NEXT INTAKE

Enrol and start anytime

COURSE FEE

$1,800.00

AVAILABLE LOANS

N/A

AQF LEVEL

4

COURSE DURATION

Maximum of 34 weeks

PROVIDER ID

RTO 90116


The FNS41521 Certificate IV in Life Insurance qualification can only be issued once, therefore individuals cannot enrol in both streams. Ensure that you only enrol in either the Claims or Underwriting stream.

Are you looking to commence a career in life insurance claims? Or have you been working in the industry and would like to consolidate your knowledge and skills?

The FNS41521 Certificate IV in Life Insurance – Claims stream also allows those already work, or want to work, in the life insurance industry to meet the industry-wide professional standards framework.

This course focuses firstly on the essential skills and knowledge required to work effectively in the life insurance context in line with professional and ethical practices. This includes legislation and regulations, ethics, sustainability, and life insurance products and services. It then moves onto skills and knowledge specifically for claims roles, including working professionally and effectively with clients, managing claims information and evaluating life insurance claims, managing claims portfolios, and dealing effectively with client complaints.

Students are supported by live tutor sessions throughout their learning experience. Each session provides an opportunity to engage with a tutor/subject matter expert in real-time. Students can use these one-hour sessions to drop in and ask questions on the subject content and assessments.

Summary video recordings are provided for each topic. These short videos provide a guide for students on key concepts and focus points for each topic.

Kaplan Professional’s FNS41521 Certificate IV in Life Insurance – Claims stream comprises of two subjects; Life Insurance Fundamentals (CLI1F) and Life Insurance Essentials – Claims Stream (CLI2C). The table below indicates the recommended study order for subjects in this course.

FNS41521 Certificate IV in Life Insurance – Claims stream
CLI1F
Life Insurance Fundamentals
CLI2C
Life Insurance Essentials – Claims stream

For more information, please see the subject outlines below:

Students who have previously completed the units of competency that make up the FNSSS00018 Life Insurance Fundamentals Skill Set may enrol in the FNS41521 Certificate IV in Life Insurance, and the units of competency may be recognised through credit transfer as the first subject of this qualification.

Learning outcomes

Learning outcomes

On successful completion of the FNS41521 Certificate IV in Life Insurance subjects below, individuals should be able to:

CLI1F

  • Understand legislation and regulations, and apply policies, procedures, standards and codes of practice relevant to own job role
  • Develop knowledge of, and implement and evaluate ethical practices related to own job role
  • Identify life insurance products and services, their compliance implications, and determine who they are suitable for
  • Identify factors that impact sustainability of the life insurance industry
  • Apply sustainable practices in own job role
  • Maintain own knowledge to work professionally, ethically and sustainably in Life Insurance

CLI2C

  • Respond to client enquiries with client relationship management skills.
  • Present a positive perception and adapt to a diversity of clients
  • Use client feedback to participate in continuous improvement processes
  • Apply legislation, regulation, organisational policies and procedures, and the code of practice to a life claims job role
  • Explain the processes of receiving, assessing and deciding the outcome of life insurance claims
  • Explain life claims in words that retail clients can understand
  • Understand how to use and interpret specialist terminology orally and in writing
  • Seek assistance with specialist terminology where needed
  • Understand how to effectively manage an insurance claims portfolio
  • Understand the dispute resolution process and complaint management skills

Topics covered

Life Insurance Fundamentals (CLI1F)

  • Topic 1: Working professionally and ethically in financial services and the life insurance industry
  • Topic 2: Life insurance products and services
  • Topic 3: Working effectively and sustainably in the life insurance industry

Life Insurance Essentials – Claims Stream (CLI2C)

  • Topic 1: Working professionally with clients
  • Topic 2: Managing information and evaluating life insurance claims
  • Topic 3: Managing insurance claims portfolios
  • Topic 4: Effectively managing client complaints

Units of competency

10 units of competency are awarded for the successful completion of the FNS41521 Certificate IV in Life Insurance; four (4) core and six (6) electives. Please refer to the information in the ‘Assessment’ section in relation to completing your course.

For information on the units of competency, please see the subject outlines in the ‘Course overview’ section.

Industry recognition

If you wish to apply for CPD points, so that your Kaplan Professional insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency.

On successful completion of the FNS41521 Certificate IV in Life Insurance subjects below, individuals should be able to:

CLI1F

  • Understand legislation and regulations, and apply policies, procedures, standards and codes of practice relevant to own job role
  • Develop knowledge of, and implement and evaluate ethical practices related to own job role
  • Identify life insurance products and services, their compliance implications, and determine who they are suitable for
  • Identify factors that impact sustainability of the life insurance industry
  • Apply sustainable practices in own job role
  • Maintain own knowledge to work professionally, ethically and sustainably in Life Insurance

CLI2C

  • Respond to client enquiries with client relationship management skills.
  • Present a positive perception and adapt to a diversity of clients
  • Use client feedback to participate in continuous improvement processes
  • Apply legislation, regulation, organisational policies and procedures, and the code of practice to a life claims job role
  • Explain the processes of receiving, assessing and deciding the outcome of life insurance claims
  • Explain life claims in words that retail clients can understand
  • Understand how to use and interpret specialist terminology orally and in writing
  • Seek assistance with specialist terminology where needed
  • Understand how to effectively manage an insurance claims portfolio
  • Understand the dispute resolution process and complaint management skills

Life Insurance Fundamentals (CLI1F)

  • Topic 1: Working professionally and ethically in financial services and the life insurance industry
  • Topic 2: Life insurance products and services
  • Topic 3: Working effectively and sustainably in the life insurance industry

Life Insurance Essentials – Claims Stream (CLI2C)

  • Topic 1: Working professionally with clients
  • Topic 2: Managing information and evaluating life insurance claims
  • Topic 3: Managing insurance claims portfolios
  • Topic 4: Effectively managing client complaints

10 units of competency are awarded for the successful completion of the FNS41521 Certificate IV in Life Insurance; four (4) core and six (6) electives. Please refer to the information in the ‘Assessment’ section in relation to completing your course.

For information on the units of competency, please see the subject outlines in the ‘Course overview’ section.

If you wish to apply for CPD points, so that your Kaplan Professional insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency.

Assessment

The assessment tasks for each subject are listed below.

Units of competency are co-assessed within subjects, as listed in ‘Units of Competency’.

Subject Assessment Assessment detail
CLI1F Life Insurance Fundamentals One (1) exam Supervised, open-book, multiple-choice examination with four (4) attempts
One (1) written and oral assignment Written and oral assignment – two (2) attempts

• Written – short-answer questions, scenarios, case studies

• Oral – role plays and a presentation

The mode of oral assessment is by audio recording. As part of the subject requirements, individuals will need to organise a volunteer to assist with their role plays.

CLI2C Life Insurance Essentials – Claims Stream One (1) exam Supervised, open-book, multiple-choice examination with four (4) attempts.
One (1) written and oral assignment Written and oral assignment – two (2) attempts

• Written – short-answer questions, case studies

• Oral – questions and role plays

The mode of oral assessment is by audio recording. As part of the subject requirements, individuals will need to organise a volunteer to assist with their role plays.

Individuals may attempt the exam and/or submit their written and oral assignment at any time if they believe they are adequately prepared and will receive personal reminder emails as they approach their assessment deadlines.

Individuals must be deemed to be ‘demonstrated’ in all assessment items, including demonstrating competency in all of the exam questions, in order to be awarded their qualification certificate.

To learn more about what to expect when completing an oral assignment using audio, please click here.

Kaplan Professional’s exams

You can sit your exam while being supervised in your workplace or with online supervision via Zoom at a suitable location.

Click here for more information about Kaplan Professional exams.

Duration

Individuals have a total of:

  • 26 weeks to complete the learning and assessment requirements for FNS41521 Certificate IV in Life Insurance from their initial activation date.
  • An additional four (4) weeks’ re-submission time per subject – if an individual reaches the end of their initial enrolment period and has been deemed ‘not yet demonstrated’ in one or more assessment items, then an additional four (4) weeks will be granted, provided the individual attempted all assessment tasks during the initial enrolment period. This time can be used to re-submit a written and oral assignment or re-sit an exam. There is no fee for this extension.

Therefore, if an individual completes the learning and assessment, and the res-ubmission time in every subject is granted, the duration will be 34 weeks.

The subject breakdown for this course is below:

Subject Duration
CLI1F Life Insurance Fundamentals 12 weeks’ course work
4 weeks’ resubmission time as outlined above
CLI2C Life Insurance Essentials – Claims Stream 14 weeks’ course work
4 weeks’ resubmission time as outlined above

Including both the subjects in this qualification (CLI1F and CLI2C), the total duration for the FNS41521 Certificate IV in Life Insurance is 26 to 34 weeks.

The amount of training for this subject may be up to nine (9) hours per week. The amount of training is the hours an individual can expect to spend engaged in structured learning or tutor-led activities.

The assessment hours for this course may be up to 10 hours per week. These are the hours an individual can expect engaging in assessment activities.

In addition to the amount of training and assessment hours, individuals who are new to industry or vocational training could need up to eight (8) hours per week, known as unsupervised hours. These additional hours are for study skills or further research. For example, an individual not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training.

Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week.

Additional study-related fees apply to formal extensions and re-enrolments. Please refer to the Vocational Education Fees schedule found here.

Please also refer to our Vocational Education and Training (VET) Enrolment Terms and Conditions here or our Student Handbook here for important information on:

  • Subject activation and completion timeframes
  • Extensions
  • Subject re-enrolment

Entry requirements

There are no entry requirements for the FNS41521 Certificate IV in Life Insurance.

Individuals are required to be aged 18 years or older to enrol in this course.

Individuals who are in Australia on a student visa are unable to enrol in this course. If you are in Australia on a visa and wish to enrol, you need to ensure you are enrolling in accordance with the study conditions of your visa.

Language, literacy and numeracy (LLN) requirements

This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities, and at times, engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written and oral communication.

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au.

Computing requirements and skill requirements

In order to complete your studies with Kaplan Professional, you are assumed to have the following skills and access relating to technology:

Skill requirements

To successfully complete this qualification, individuals will require basic computing skills. This may include:

  • Saving and editing Microsoft Office documents
  • Researching, accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Making an audio recording using a smartphone, tablet or computer
  • Participating in online discussions

This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities, and at times, engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written and oral communication.

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au.

In order to complete your studies with Kaplan Professional, you are assumed to have the following skills and access relating to technology:

Skill requirements

To successfully complete this qualification, individuals will require basic computing skills. This may include:

  • Saving and editing Microsoft Office documents
  • Researching, accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Making an audio recording using a smartphone, tablet or computer
  • Participating in online discussions

Enrolment Information

Individuals may enrol in the FNS41521 Certificate IV in Life Insurance at any time and begin studying immediately on enrolment.

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This subject is delivered online via Kaplan Professional’s learning management system, Kaplearn.

You will receive login details to KapLearn on enrolment. When you log on to KapLearn, you are able to access the subject notes, assessments and additional learning materials. This includes media, case studies, practise activities and your online tutor.
Assessments are accessed and submitted through KapLearn.

Corporate clients should contact our Corporate Solutions team at corporate@kaplan.edu.au to discuss delivery options and how we can further tailor our training to meet your business needs.

Individuals may be able to obtain RPL for a Kaplan Professional award subject based on their previous study and/or work experience. To do this, individuals must submit evidence demonstrating they have already met the requirements of the subject through these other means.

Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials.

To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page.

Policies

Student policies

Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support.

Terms and conditions

Click here to access our terms and conditions.

Refund policy

Access our refund policy.

Fees

Enrol directly in the program for $1800 (GST exempt).

For additional study-related fees, please click here.

Support and wellbeing

We understand studying isn’t always easy; you may not have studied for some time or perhaps you haven’t studied online previously. Kaplan Professional recognises juggling study with work and family commitments, while trying to find the balance can be demanding.

Your wellbeing and safety is paramount to Kaplan Professional. We want to ensure your experience is well-rounded and balanced to help you attain the most from your studies, so we encourage you to take advantage of the services available to you.

Support and wellbeing

We understand studying isn’t always easy; you may not have studied for some time or perhaps you haven’t studied online previously. Kaplan Professional recognises juggling study with work and family commitments, while trying to find the balance can be demanding.

Your wellbeing and safety is paramount to Kaplan Professional. We want to ensure your experience is well-rounded and balanced to help you attain the most from your studies, so we encourage you to take advantage of the services available to you.

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