Topics Subject Topic DIB1F Insurance Broking Fundamentals Topic 1: The financial services industry Topic 2: Risk assessment Topic 3: General insurance products Topic 4: Managing disputes Topic 5: Work well with clients Topic 6: New business Topic 7: Claims Topic 8: Renewals and changes to insurance programs DIB2A Provide Tier 1 Insurance Broking Advice Topic 1: Provide Tier 1 insurance broking advice DIB3 Client Relationship and Risk Topic 1: Manage Quality Client Service Topic 2: Manage Premium Client Relationships Topic 3: Manage Complex Risk 1 Topic 4: Manage Complex Risk 2 DIB4 Complex Client Needs Topic 1: Negotiate Complex Claims 1 Topic 2: Negotiate Complex Claims 2 Topic 3: Monitor Client Requirements and Loss Control Programs Topic 4: Review Service Performance Units of Competency The 10 units of competency are awarded for the successful completion of the qualification; 7 core and 3 electives. For information on the units of competency see the subject outlines in the Course Overview tab.
Language, Literacy and Numeracy (LLN) requirements This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au. Computing requirements Recommended browsersYou can access KapLearn using any of the browsers below, but it runs best on the latest versions: Firefox 3 or later Chrome 4 or later Safari 3 or later Internet Explorer You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan’s online learning system, try using another browser. Browser settings and supportFor the best user experience at Kaplan’s online learning system, select the following browser settings: enable cookies enable JavaScript do not block pop-up windows Audio recording app You will need to use a free or paid audio-recording app on your phone, tablet or computer to record and submit your oral assignment. Most devices come with a free built-in audio/voice-recording app. More information should be available in your device manual or on the device manufacturer’s website. Below are help links for some popular devices. Apple iOS Apple (mac OS) Samsung (Android) HTC (Android) Windows 10 Skill requirements To successfully complete this qualification, individuals will require basic computing skills. This may include: saving and editing Microsoft Office documents researching, accessing and searching the internet downloading and saving documents from websites uploading documents through websites making an audio recording using a smartphone, tablet or computer participating in online discussions
FNS51215 Diploma of Insurance Broking Download a brochure IMPORTANT: This qualification has been impacted by recent changes announced by the Australian Skills Quality Authority (ASQA). As a result, the final date Kaplan Professional will accept assessment submissions is 2 October 2021. This means you may not receive the full maximum duration advertised for this qualification and/or may not be able to access one or more extensions that might otherwise have been available to you under Kaplan Professional’s vocational education extension policy. It is essential all students review the information here to understand what this means for you before proceeding with your enrolment. If you enrol, it will be taken that you have read and understood this information. Course overviewSubject information FeesDurationEntry requirementsEnrolment information AssessmentPoliciesIndustry recognition Course overviewNo longer available for new student enrolments. The FNS51215 Diploma of Insurance Broking is for those who want to get ahead as an insurance broker in the general insurance industry. Individuals will learn about the insurance industry, products and services, Tier 1 broking advice, general and personal advice, renewals and new business, quality client service, compliance for broking clients, promotion, resources, monitoring team performance, continuous improvement, working with premium clients, risk assessment for clients with complex risk exposures, complex and non-routine claims, identifying loss controls, and reviewing service performance. After extensive industry consultation, two of the subjects include progressive assessment with coaching feedback and a comprehensive case studies, which include organisation profiles and character profiles. The characters have job roles as clients, insurance brokers, general insurer employees, and external specialists. Individuals are given the opportunity to see a holistic view of general insurance broking as they apply technical solutions to complex problems, research, use initiative, and evaluate their own work. Online self-study DIB1 Insurance Broking Fundamentals DIB2 Provide Tier 1 Insurance Broking Advice DIB3 Client Relationship and Risk DIB4 Complex Client Needs 12 weeks12 weeks12 weeks12 weeks For more information, see the subject outlines below: DIB1F Insurance Broking Fundamentals DIB2A Provide Tier 1 Insurance Broking Advice DIB3 Client Relationship and Risk DIB4 Complex Client Needs Subject information No longer available for new student enrolments. Learning outcomes Demonstrate understanding of the financial services industry and the role and responsibilities of a Tier 1 general insurance broker Identify the features, classes and risks of insurance products Provide general advice and personal advice in insurance broking Apply the compliance framework to broking processes – new business, renewals, claims, changing service plans Implement service plans with client agreement on quality, time and costs Develop and apply continuous improvements to quality client service and team performance Prepare an action plan for developing personal resilience Apply the risk management process to clients with complex risk exposures (including identifying risk, advising the client, negotiating with insurers, and obtaining client instructions) Apply processes for managing complex and non-routine claims Identify loss trends and recommend loss control programs for broking clients Review and evaluate service performance of a broking firm for a client Topics SubjectTopic DIB1F Insurance Broking FundamentalsTopic 1: The financial services industry Topic 2: Risk assessment Topic 3: General insurance products Topic 4: Managing disputes Topic 5: Work well with clients Topic 6: New business Topic 7: Claims Topic 8: Renewals and changes to insurance programs DIB2A Provide Tier 1 Insurance Broking AdviceTopic 1: Provide Tier 1 insurance broking advice DIB3 Client Relationship and RiskTopic 1: Manage Quality Client Service Topic 2: Manage Premium Client Relationships Topic 3: Manage Complex Risk 1 Topic 4: Manage Complex Risk 2 DIB4 Complex Client NeedsTopic 1: Negotiate Complex Claims 1 Topic 2: Negotiate Complex Claims 2 Topic 3: Monitor Client Requirements and Loss Control Programs Topic 4: Review Service Performance Units of Competency The 10 units of competency are awarded for the successful completion of the qualification; 7 core and 3 electives. For information on the units of competency see the subject outlines in the Course Overview tab. FeesNo longer available for new student enrolments. SubjectsPrice Full qualificationDIB1F, DIB2A, DIB3 and DIB4$2635 (GST exempt) Subjects purchased separatelyDIB1F Insurance Broking Fundamentals $427 (GST exempt) DIB2A Provide Tier 1 Insurance Broking Advice $428 (GST exempt) DIB3 Client Relationship and Risk$890 (GST exempt) DIB4 Complex Client Needs$890 (GST exempt) Tier 2 General Insurance Personal Advice is not an entry requirement for the diploma.However it is recommended for underpinning knowledge. Students need to complete both DIB1F and DIB2A to meet the RG 146 educational requirements of Tier 1 Insurance Broking. For additional study-related fees, please click here. DurationNo longer available for new student enrolments. Individuals have a total of: 48 weeks to complete the learning and assessment requirements for FNS51215 Diploma of Insurance Broking, from their initial activation date. An additional four (4) weeks resubmission time per subject – If an individual reaches the end of their initial enrolment period and has been deemed not yet competent in one or more assessment items, then an additional 4 weeks will be granted, provided the individual attempted all assessment tasks during the initial enrolment period. There is no fee for this extension. Therefore, if an individual completes the learning and assessment, and the resubmission time in every subject is granted, the duration will be 64 weeks. The subject breakdown for this course is below: SubjectsDuration DIB1F Insurance Broking Fundamentals12 weeks course work 4 weeks resubmission time as outlined above DIB2A Provide Tier 1 Insurance Broking Advice12 weeks course work 4 weeks resubmission time as outlined above DIB3 Client Relationship and Risk12 weeks course work 4 weeks resubmission time as outlined above DIB4 Complex Client Needs12 weeks course work 4 weeks resubmission time as outlined above The amount of training for this course may be up to 15 hours per week. The amount of training is the hours an individual can expect to spend to complete their course work and assessments. In addition to the amount of training, individuals who are new to industry or vocational training could need up to 5 hours per week known as unsupervised hours. These additional hours are for study skills or further research. For example, an individual not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training. Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week. If a student applies for extensions beyond the 64-week completion timeframe or is granted special consideration, the maximum period of time to complete this qualification is two years from the qualification activation date. If enrolling in single subjects with the intention of completing a qualification, the two year timeframe is calculated from the initial activation date of the first subject. Additional study-related fees apply to formal extensions and re-enrolments. Please refer to the Vocational Education Fees schedule found here. Please also refer to the Vocational Education and Training (VET) Enrolment Terms and Conditions here or the Student Handbook here for important information on: Subject activation and completion timeframes Extensions Subject re-enrolment Entry requirementsNo longer available for new student enrolments. Educational requirements There are no entry requirements. However, it is recommended that individuals complete Tier 2 General Insurance Personal Advice for underpinning knowledge. It is also recommended individuals are working in the insurance industry. Individuals are required to be aged 18 years or older to enrol in this course. Individuals who are in Australia on a student visa are unable to enrol in this course. If you’re in Australia on a visa and wish to enrol, you need to ensure you’re enrolling in accordance with the study conditions of your visa. Language, Literacy and Numeracy (LLN) requirements This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au. Computing requirements Recommended browsersYou can access KapLearn using any of the browsers below, but it runs best on the latest versions: Firefox 3 or later Chrome 4 or later Safari 3 or later Internet Explorer You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan’s online learning system, try using another browser. Browser settings and supportFor the best user experience at Kaplan’s online learning system, select the following browser settings: enable cookies enable JavaScript do not block pop-up windows Audio recording app You will need to use a free or paid audio-recording app on your phone, tablet or computer to record and submit your oral assignment. Most devices come with a free built-in audio/voice-recording app. More information should be available in your device manual or on the device manufacturer’s website. Below are help links for some popular devices. Apple iOS Apple (mac OS) Samsung (Android) HTC (Android) Windows 10 Skill requirements To successfully complete this qualification, individuals will require basic computing skills. This may include: saving and editing Microsoft Office documents researching, accessing and searching the internet downloading and saving documents from websites uploading documents through websites making an audio recording using a smartphone, tablet or computer participating in online discussions Enrolment information No longer available for new student enrolments. Enrolment You may enrol into this course at any time and begin studying immediately on enrolment. Enrol now > Delivery This course is delivered online. Kaplan Professional’s online learning portal, KapLearn, enables the provision of innovative, interactive learning resources and support. KapLearn can be accessed anywhere at any time using a computer or mobile device with internet access. KapLearn is the access point for subject notes, supplementary learning material, practice activities and assessments. KapLearn is also the access point for ongoing support. The ‘Ask Your Tutor’ forum provides continuous technical support from subject matter experts. For the subjects Client Relationship and Risk and Complex Client Needs, there is a comprehensive case study, which includes characters in client, general insurance, insurance broking, and specialist job roles. Individuals are given the opportunity to see a holistic view of general insurance broking as they apply technical solutions to complex problems, research, use initiative, and evaluate their own work. Progression It is recommended individuals complete the subjects in sequential order. DIB1F Insurance broking fundamentals DIB2A Provide Tier 1 insurance broking advice DIB3 Client relationship and risk DIB4 Complex client needs Recognition of Prior Learning (RPL) Individuals may be able to obtain Recognition of Prior Learning (RPL) for a Kaplan award subject based on their previous study and/or work experience. To do this, individuals must submit evidence that demonstrates they have already met the requirements of the subject through these other means. Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials. To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page. AssessmentNo longer available for new student enrolments. The assessments for this course are listed below. Units of competency are co-assessed by topic within subjects, as listed in ‘Units of Competency’. SubjectAssessmentsDetail DIB1F Insurance Broking Fundamentals1 ExamSupervised, open book multiple choice examination, four (4) attempts. 1 Written and Oral AssignmentWritten and oral assignment – two (2) attempts • Written - short answer questions, case studies • Oral - Oral questions and role plays The mode of oral assessment is by audio recording. As part of the course requirements, individuals will need to find a volunteer to assist with their role plays in the oral assignment. DIB2A Provide Tier 1 Insurance Broking Advice1 Written and Oral AssignmentWritten and oral assignment – two (2) attempts • Written - short answer questions, case studies • Oral - Oral questions and role plays. The mode of oral assessment is by audio recording. As part of the course requirements, individuals will need to find a volunteer to assist with their role play in the oral assignment. DIB3 Client Relationship and RiskAssignmentProgressive assessment. Case study questions and short answer questions. Two (2) attempts. Oral assessmentCompletion of oral questioning and role plays over the phone with their assessor to demonstrate oral skills at week 12. Two (2) attempts. DIB4 Complex Client NeedsAssignment Progressive assessment. Case study questions, short answer questions and project. Two (2) attempts. Oral assessmentCompletion of oral questioning and role plays over the phone with their assessor to demonstrate oral skills at week 12. Two (2) attempts. Individuals may attempt the assessment in each subject at any time if they believe they are adequately prepared. Individuals will receive personal reminder emails as they approach their assessment deadlines. Individuals must be deemed competent in all assessment items, including demonstrating competency in all of the exam questions, in order to be awarded their qualification or course. To learn more about what to expect when completing an oral assignment using audio please click here. Individuals who complete the course or qualification will receive a statement of attainment per subject and a qualification certificate. Assessments and coaching for subjects DIB3 and DIB4 The topics and the assessment in subjects DIB3 and DIB4 use a comprehensive case study with characters in client, insurer, broker and external specialist roles. The organisations and their risk exposures will develop and change throughout the course. Subjects DIB3 and DIB4 have progressive assessment which includes the following: Optional feedback at weeks 3, 6 and 9 – individuals may submit part of their assignment and receive feedback in KapLearn before the final submission Optional coaching phone call at weeks 3, 6 and 9 – individuals may request a phone call from a coach with their optional submission Final assignment – submitted at week 12 for grading Oral assessment – oral questioning and role plays over the phone, at week 12 with assessor for 30 minutes WeeksReadingApply Your Knowledge (AYKs)AssessmentCoaching / Assessment submission 1 to 3Topic 1Topic 1 AYKsTopic 1 case study questionsWeek 3: Feedback on topic 1 assessment (optional) 4 to 6Topic 2Topic 2 AYKsTopic 2 case study questionsWeek 6: Feedback on topic 2 assessment (optional) 7 to 9Topic 3Topic 3 AYKsTopic 3 case study questionsWeek 9: Feedback on topic 3 assessment (optional) 10 to 12 Topic 4Topic 4 AYKsTopic 4 case study questionsWeek 12 (mandatory): Feedback on final submission – all topics Oral assessment with assessor Topics 1 to 4 Oral assessment PoliciesNo longer available for new student enrolments. Student policies Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program does not go as planned and they need extra support. Terms and Conditions Click here to access our terms and conditions. Refund Policy Access our refund policy Industry recognition No longer available for new student enrolments. Industry recognition If you wish to apply for CPD points so your Kaplan Professional insurance course counts towards your membership with the relevant industry body, you will need to supply the industry body with a copy of your transcript listing the units of competency.
IMPORTANT: This qualification has been impacted by recent changes announced by the Australian Skills Quality Authority (ASQA). As a result, the final date Kaplan Professional will accept assessment submissions is 2 October 2021. This means you may not receive the full maximum duration advertised for this qualification and/or may not be able to access one or more extensions that might otherwise have been available to you under Kaplan Professional’s vocational education extension policy. It is essential all students review the information here to understand what this means for you before proceeding with your enrolment. If you enrol, it will be taken that you have read and understood this information.
Topics SubjectTopic DIB1F Insurance Broking FundamentalsTopic 1: The financial services industry Topic 2: Risk assessment Topic 3: General insurance products Topic 4: Managing disputes Topic 5: Work well with clients Topic 6: New business Topic 7: Claims Topic 8: Renewals and changes to insurance programs DIB2A Provide Tier 1 Insurance Broking AdviceTopic 1: Provide Tier 1 insurance broking advice DIB3 Client Relationship and RiskTopic 1: Manage Quality Client Service Topic 2: Manage Premium Client Relationships Topic 3: Manage Complex Risk 1 Topic 4: Manage Complex Risk 2 DIB4 Complex Client NeedsTopic 1: Negotiate Complex Claims 1 Topic 2: Negotiate Complex Claims 2 Topic 3: Monitor Client Requirements and Loss Control Programs Topic 4: Review Service Performance Units of Competency The 10 units of competency are awarded for the successful completion of the qualification; 7 core and 3 electives. For information on the units of competency see the subject outlines in the Course Overview tab.
Language, Literacy and Numeracy (LLN) requirements This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities and at times engage in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or email mail@kaplan.edu.au. Computing requirements Recommended browsersYou can access KapLearn using any of the browsers below, but it runs best on the latest versions: Firefox 3 or later Chrome 4 or later Safari 3 or later Internet Explorer You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan’s online learning system, try using another browser. Browser settings and supportFor the best user experience at Kaplan’s online learning system, select the following browser settings: enable cookies enable JavaScript do not block pop-up windows Audio recording app You will need to use a free or paid audio-recording app on your phone, tablet or computer to record and submit your oral assignment. Most devices come with a free built-in audio/voice-recording app. More information should be available in your device manual or on the device manufacturer’s website. Below are help links for some popular devices. Apple iOS Apple (mac OS) Samsung (Android) HTC (Android) Windows 10 Skill requirements To successfully complete this qualification, individuals will require basic computing skills. This may include: saving and editing Microsoft Office documents researching, accessing and searching the internet downloading and saving documents from websites uploading documents through websites making an audio recording using a smartphone, tablet or computer participating in online discussions
