FNS41420 - Certificate IV in General Insurance

Course overview

This course is no longer open for enrolments and has been replaced with the FNS40122 Certificate IV in Credit Management. Click here to view new course details.

Do you work for an Australian credit licensee and need to meet your ASIC RG 206 compliance?

Do you want to upskill and receive an industry-recognised qualification from a leading education provider?

Kaplan Professional’s FNS40120 Certificate IV in Credit Management is ideal for new entrants working for Australian credit licensees (ACLs), such as banks and credit unions in roles including responsible managers and credit representatives. It focuses on providing you with the skills and knowledge needed to fill a variety of credit-related roles, while meeting the education requirements outlined in ASIC’s RG 206.

The FNS40120 Certificate IV in Credit Management offers:

An understanding of how to analyse client needs and deliver customer solutions
Strategies to undertake credit analysis
An understanding of how to sell financial products, resolve client disputes and manage professional responsibilities

Please refer to the course outline for more information.

Learning outcomes

Course learning outcomes

On successful completion of this subject, individuals should be able to:

Accurately and efficiently evaluate and process loan applications
Identify and meet the needs of clients with lending needs
Develop productive relationships with clients
Apply knowledge of the financial services industry to their professional practice
Identify future learning opportunities for themselves

Topics covered

Topic 1: Developing professional knowledge and self-management skills
Topic 2: Evaluating and processing the credit application
Topic 3: Providing service and resolving problems

Units of competency

The 12 units of competency are awarded for the successful completion of the FNS40120 Certificate IV in Credit Management; 9 core and 3 electives. For information on the units of competency see the Course Outline in the Course Overview tab.

On successful completion of this subject, individuals should be able to:

Accurately and efficiently evaluate and process loan applications
Identify and meet the needs of clients with lending needs
Develop productive relationships with clients
Apply knowledge of the financial services industry to their professional practice
Identify future learning opportunities for themselves

Topic 1: Developing professional knowledge and self-management skills
Topic 2: Evaluating and processing the credit application
Topic 3: Providing service and resolving problems

The 12 units of competency are awarded for the successful completion of the FNS40120 Certificate IV in Credit Management; 9 core and 3 electives. For information on the units of competency see the Course Outline in the Course Overview tab.

Assessment

The assessments for this qualification are listed below. Units of competency are co-assessed. For further details on the units of competency covered in this qualification, please refer to the subject outline, available under ‘Course Overview’.

Assessments	Detail
1 Exams	Supervised, Open book multiple choice exams, four (4) attempts.
1 Assignment	Written and oral assignment – two (2) attempts • Written – short answer questions and case study • Oral – oral response to questions and role-plays. The mode of oral assessment is by audio recording. As part of the course requirements, individuals will need to find a volunteer to assist with their role plays in the oral assignments.

Individuals may attempt the exam and/or submit their assignment at any time if they believe they’re adequately prepared. Individuals will receive personal reminder emails as they approach their assessment deadlines.

Individuals must be deemed ‘competent’ in all assessment items, including demonstrating competency in all of the exam questions, in order to be awarded their qualification.

The FNS40120 Certificate IV in Credit Management qualification will be awarded on successful completion of all units of competency.

To learn more about what to expect when completing an oral assignment using audio, please click here.

Exams venues

You can sit your exam while being supervised in your workplace or at a Kaplan Professional office.

Click here for Kaplan Professional office exam times and venues.

Duration

Individuals have a total of:

26 weeks to complete the learning and assessment requirements for the FNS40120 Certificate IV in Credit Management from their initial activation date.
An additional four (4) weeks resubmission time – If an individual reaches the end of their initial enrolment period and has been deemed not yet competent in one or more assessment items, then an additional 4 weeks will be granted, provided the individual attempted all assessment tasks during the initial enrolment period. There is no fee for this extension.

Therefore, if an individual completes the learning and assessment, and the resubmission time in every subject is granted, the duration will be 30 weeks.

The amount of training for this course may be up to 15 hours per week. The amount of training is the hours an individual can expect to spend to complete their course work and assessments.

In addition to the amount of training, individuals who are new to industry or vocational training could need up to 5 hours per week known as unsupervised hours. These additional hours are for study skills or further research. For example, an individual not working in industry would need more time to review industry websites that are usually introduced in workplace compliance training.

Individuals working in industry may be able to complete the course requirements in a shorter timeframe or less hours per week.

If a student applies for extensions beyond the 26-week completion timeframe or is granted special consideration, the maximum period of time to complete this qualification is two years from the qualification activation date. If enrolling in single subjects with the intention of completing a qualification, the two year timeframe is calculated from the initial activation date of the first subject.

Additional study-related fees apply to formal extensions and re-enrolments. Please refer to the Vocational Education Fees schedule found here.

Please also refer to our Vocational Education and Training (VET) Enrolment Terms and Conditions here or our Student Handbook here for important information on:

Subject activation and completion timeframes
Extensions
Subject re-enrolment

Entry Requirements

Individuals are required to be aged 18 years or older to enrol in this course.

Language, Literacy and Numeracy (LLN) requirements

This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities, and at times, engage in online forums and discussions. In addition, the delivery mode relies on the extensive use of written and oral communication.

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or mail@kaplan.edu.au.

Computing requirements

Recommended browsers

You can access KapLearn using any of the browsers below, but it runs best on the latest versions:

Firefox 3 or later
Chrome 4 or later
Safari 3 or later
Internet Explorer

You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan Professional’s online learning system, we recommend you try using another browser.

Browser settings and support

For the best user experience in Kaplan Professional’s online learning system, select the following browser settings:

Enable cookies
Enable JavaScript
Do not block pop-up windows

Audio recording app

You’ll need to use a free or paid audio-recording app on your phone, tablet or computer to record and submit your oral assignment. Most devices come with a free built-in audio/voice-recording app. More information should be available in your device manual or on the device manufacturer’s website. Below are help links for some popular devices.

Skill requirements

To successfully complete this qualification, individuals will require basic computing skills. This may include but isn’t limited to:

Saving and editing Microsoft Office documents
Researching, accessing and searching the internet
Downloading and saving documents from websites
Uploading documents through websites
Making an audio recording using a smartphone, tablet or computer
Participating in online discussions

This course requires you to read comprehensive learner workbooks, complete a range of written assessments, undertake independent research activities, and at times, engage in online forums and discussions. In addition, the delivery mode relies on the extensive use of written and oral communication.

If you have any doubts about whether you have the language, literacy and numeracy skills to undertake a Kaplan Professional program, we recommend you speak with our Student Services team on 1300 662 203 or mail@kaplan.edu.au.

Recommended browsers

You can access KapLearn using any of the browsers below, but it runs best on the latest versions:

Firefox 3 or later
Chrome 4 or later
Safari 3 or later
Internet Explorer

You may find it helpful to have more than one browser installed on your computer. If you experience problems using Kaplan Professional’s online learning system, we recommend you try using another browser.

Browser settings and support

For the best user experience in Kaplan Professional’s online learning system, select the following browser settings:

Enable cookies
Enable JavaScript
Do not block pop-up windows

Audio recording app

You’ll need to use a free or paid audio-recording app on your phone, tablet or computer to record and submit your oral assignment. Most devices come with a free built-in audio/voice-recording app. More information should be available in your device manual or on the device manufacturer’s website. Below are help links for some popular devices.

To successfully complete this qualification, individuals will require basic computing skills. This may include but isn’t limited to:

Saving and editing Microsoft Office documents
Researching, accessing and searching the internet
Downloading and saving documents from websites
Uploading documents through websites
Making an audio recording using a smartphone, tablet or computer
Participating in online discussions

Enrolment Information

1 Enrolment

You may enrol into this course at any time and begin studying immediately on enrolment.

Enrol now

2 Delivery

This course is delivered online via Kaplan Professional’s learning management system KapLearn.

You will receive login details to KapLearn on enrolment. When you log on to KapLearn you are able to access the subject notes, assessments, additional learning materials such as media, case studies, practice activities and your online tutor.

Assessments are accessed and submitted through KapLearn.

Corporate clients should contact our Corporate Solutions Representative on 1300 728 505 to discuss face-to-face delivery options and how we can tailor our training to your business needs.

3 Progression

Students who are successfully awarded the FNS40120 Certificate IV in Credit Management may choose to further their studies and enrol into the FNS40821 Certificate IV in Finance and Mortgage Broking.

4 Recognition of Prior Learning (RPL)

Individuals may be able to obtain Recognition of Prior Learning (RPL) for a Kaplan Professional award subject based on their previous study and/or work experience. To do this, individuals must submit evidence that demonstrates they have already met the requirements of the subject through these other means.

Evidence can take many forms, such as information about approved study, information about work experience, certificates, transcripts or other credentials.

To find out if you are eligible for RPL, refer to our Credit Transfer and Recognition of Prior Learning (RPL) page.

Policies

Student policies

Individuals who enrol in a Kaplan Professional course are bound by our published policies, including the policy that sets out our rules for assessment. Individuals can review these policies here. The policies also assist individuals when their study program doesn’t go as planned and they need extra support.